Get help with BT usernames and passwords

Get help with BT usernames and passwords

If you've forgotten the username or password for a BT service, we can help. For security reasons, we’ll need to confirm it’s you making the request.

Here are some useful links to help you:


My BT gives you access to view your bill, monitor your usage and manage your extras such as BT Cloud, BT Wi-fi and more. To log in to My BT, you’ll need your BT ID (your username and password).


I've forgotten my BT ID username or password >

Can I change my BT ID security question and answer? >

BT Email

BT Email addresses end in, or


I've forgotten my BT email address >

I've forgotten my BT email password >

If you're using BT Yahoo Mail and you've forgotten your log in details, the primary account holder will need to reset it for you.

To maintain the security of your email account, we recommend that you change your password regularly.

BT Wi-fi


I've forgotten my BT Wi-fi username or password >

BT Hub

To make changes to your hub, you’ll need to log in to the Hub Manager with a password.


Where do I find the password for my BT Hub? >

How can I set up or change the admin password on my BT Hub? >


It's important to keep your passwords safe and secure.


How can I keep my passwords secure? >

If you still can't log in, please get in touch.

Thanks for your feedback

Please select one feedback option


Need more help?