Problem with your broadband?
Fix problems or report a fault with our troubleshooter.
Fix my broadband-
Problem in your area?
Check our service status page to see how your BT services are performing in your area
-
Can't fix your problem with our online help? Contact us
You can fix many problems quickly and easily online with our step-by-step advice, forums and troubleshooting tools
We're here to help. Just choose a topic to get started.
Landline
Broadband
TV
Mobile
Security
Billing
Check your service status
Enter your phone number to get service updates in your area or to check for fixes.
Fault tracking & repair
Got a problem with your landline, broadband or BT TV? Get fixes to common problems, report a fault or check on the progress of a repair.
Report or track a fault
Ask the BT Community
Got a question? Our friendly community is where BT customers and experts answer questions and solve problems for each other.