Superfast Fibre from BT

91% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Check your speed at bt.com/speed. Superfast Fibre is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply.‡

BT Plus

BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms. Broadband Backup, Mobile Data Boost and Fastest 4G Speed apply to BT Mobile plans on the same billing account as your Plus Broadband. Keep Connected Promise: You’re covered for eligible faults, which means 94% of issues reported. 4G coverage required. See bt.com/BTPlusterms. You’ll need to contact us to report the fault. Mobile network coverage required. Applies for the duration of your fault only. Telephone support: 93% of calls dealt with in UK and Ireland, some specialist teams are located offshore.

New Customer Packages:

Broadband 15GB

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.  For new BT Broadband customers that sign up for 18 months. Price from month 19 currently: £40.49 a month. Includes Unlimited Weekend Calls, 15GB usage limit, BT Virus Protect, 10GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £55 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡

Broadband Unlimited 

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. 

For new Broadband Unlimited customers that sign up for 18 months. Price from month 19 currently £32.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £55 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.

Superfast Fibre Essential 30GB

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.  For new Superfast Fibre Essential 30GB customers that sign up for 18 months. Price from month 19 currently £37.49 a month. Includes Unlimited Weekend Calls, 30GB usage, BT Virus Protect, 10GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.  Terms apply.‡

Superfast Fibre Essential Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.  

For new Superfast Fibre Essential Unlimited customers that sign up for 18 months. Price from month 19 currently £37.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. 

For new Superfast Fibre Unlimited customers that sign up for 18 months. Price from month 19 currently £43.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡

Superfast Fibre 2 Unlimited

Prices and terms subject to change during the contract term. 

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. 

For new Superfast Fibre 2 Unlimited customers that sign up for 18 months. Price from month 19 currently £47.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡  

BT Plus benefits

Keep Connected Promise and Broadband Backup: You’re covered for eligible faults, which means 94% of issues reported. 4G coverage required. See bt.com/BTPlusterms. You’ll need to contact us to report the fault. Mobile network coverage required. Applies for the duration of your fault. Speed comparisons based on peak time average speeds vs our standard broadband (10 Mbps). 4G speeds vary by location, coverage and demand. Fastest 4G Speed: 4G speeds vary by location, coverage and demand. Applied to all BT Mobile plans on the same billing account as your Plus Broadband.

Superfast Fibre Plus

Prices and terms subject to change during the contract term. 

80% UK availability. For new and existing BT Broadband customers that sign up for 18 months. Price from month 19 currently £58.99  a month.  Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Superfast Fibre 3 Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.  For new  Superfast Fibre 3 Unlimited customers that sign up for 18 months. Price from month 19 currently £59.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply, see bt.com/BTPlusterms

Superfast Fibre 4 Unlimited

Prices and terms subject to change during the contract term.

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. For new Superfast Fibre 4 Unlimited customers that sign up for 18 months. Price from month 19 currently £64.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply, see bt.com/BTPlusterms

Ultrafast Fibre Plus

Prices and terms subject to change during the contract term.

For new and existing BT customers that sign up for 18 months. £59.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡ BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Ultrafast Fibre 2 Plus

Prices and terms subject to change during the contract term.

For new and existing BT customers that sign up for 18 months. £64.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡ BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Student Superfast Fibre Unlimited

Prices and terms subject to change during the contract term. 

*UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply.

 For new Superfast Fibre Unlimited Price from £35 a month for UK residential customers that are Students. You’ll need to sign up online for 9 months and provide a student email address. Price from month 10 currently £35.00 a month. Includes No inclusive calls , BT Virus Protect, 200GB Cloud and a BT Smart Hub (unless BT has already provided you with one). If you leave in the 9 months, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply ‡

Student Superfast Fibre 2 Unlimited

Prices and terms subject to change during the contract term.

 *UK calls of up to an hour to 01, 02, 03, 0845 and 0870 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. 

For new Superfast Fibre 2 Unlimited customers that sign up for 18 months. Price from month 19 currently £58.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply ‡

Complete Wi-Fi with Superfast Fibre products: 91% UK availability. Available to new Superfast Fibre customers. 18 month term. If you cancel Complete Wi-Fi you’ll need to return the Wi-Fi discs, or else you’ll be charged £30 per disc. When you take Complete Wi-Fi, you’ll be sent a Smart Hub2, if you cancel your broadband product within its minimum term, you’ll be charged up to £45 towards the cost of your Smart Hub2. For full terms see bt.com/legalstuff. Prices from month 19: Superfast Fibre Essential with Complete Wi-Fi: £44.49. Superfast Fibre with Complete Wi-Fi: £52.49 Superfast Fibre 2 with Complete Wi-Fi: £58.99.

Existing Customer Packages:

Broadband + Calls - Prices and terms subject to change during the contract term. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £37.99 a month. BT Broadband includes Unlimited UK Weekend Calls, 12GB usage limit, BT Virus Protect and 10GB Cloud storage. You'll need to pay by Direct Debit. Subject to availability. Terms apply.‡

Broadband Unlimited + Calls - Prices and terms subject to change during the contract term. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £42.99 a month. Unlimited BT Broadband Extra includes Unlimited UK Weekend Calls, BT Virus Protect and 200GB Cloud storage. You'll need to pay by Direct Debit. Subject to availability. Subject to availability Terms apply.‡

30GB Superfast Fibre Essential + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £34.99 a month. Superfast Fibre Essential includes Unlimited UK Weekend Calls, 30GB usage limit, BT Virus Protect, 10GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £49.99 a month. Superfast Fibre Unlimited includes Unlimited UK Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre Unlimited + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £49.99 a month. Superfast Fibre Unlimited includes Unlimited UK Weekend Calls, BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre 2 Unlimited + Calls - Prices and terms subject to change during the contract term. 91% coverage across the UK. Check bt.com/superfast for availability. Available by invitation to existing BT Broadband customers that sign up for 18 months. Price from month 19 currently: £56.49 a month. Saving: comparison vs. current existing customer 12 month subscription charge. Superfast Fibre 2 Unlimited includes Unlimited UK Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. You'll need to pay by Direct Debit. Subject to availability, minimum line speed and computer spec. Terms apply.‡

Superfast Fibre Plus - Prices and terms subject to change during the contract term. 80% UK availability. For new and existing BT Broadband customers that sign up for 18 months. Price from month 19 currently £58.99 a month.  Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we'll charge you up to £65 towards the cost of your new Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Ultrafast Fibre Plus - Prices and terms subject to change during the contract term.

For new and existing BT customers that sign up for 18 months. £59.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Ultrafast Fibre 2 Plus - Prices and terms subject to change during the contract term.

For new and existing BT customers that sign up for 18 months. £64.99 a month from month 19. Includes Unlimited Weekend Calls. 1000 GB Cloud Storage, BT Virus Protect and BT Smart Hub. If you leave in the first year we’ll charge you up to £65 towards the cost of your new hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply. BT Plus: BT Plus is linked to the broadband product you’re on – if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Terms apply, see bt.com/BTPlusterms.

Complete Wi-Fi with BT Plus: 80% UK availability. Available to new and existing BT Plus customers. Existing customers will need to re-contract their BT Plus for 18 months. 18 month term. Price from month 19 currently £63.99 a month for BT Plus with Complete Wi-Fi. If you cancel Complete Wi-Fi you’ll need to return the Wi-Fi discs, or else you’ll be charged £30 per disc. When you take Complete Wi-Fi, you’ll be sent a Smart Hub2, if you cancel BT Plus within 12 months you’ll be charged up to £45 towards the cost of your Smart Hub2. BT Plus is linked to the broadband product you’re on - if you cancel or move to a broadband product that is not part of Plus, you will lose your benefits. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Smart Hub 2. Payment by Direct Debit. Subject to availability, minimum line speed and computer specification. Terms apply, see bt.com/BTPlusterms. Broadband Backup, Mobile Data Boost and Fastest 4G Speed apply to BT Mobile plans on the same billing account as your Plus Broadband. 

New Customers Moving Home Offer

Offer available for new customers moving home. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. If you leave in the first year, we’ll charge you up to £65 towards the cost of your new BT Smart Hub. Superfast Fibre Unlimited: Price from month 19 currently £37.42 a month. Save over £100 based on monthly price of 29.99 for home movers vs standard price of 35.99 over 17 months. 5x faster than the UK’s average standard broadband speed of 9.6 Mbps at peak time, 8 – 10 pm, (Ofcom UK Home Broadband Performance Report, May 2018). Subject to availability. Terms apply.

£50 BT Reward Card (BT Broadband Unlimited Package)

£50 BT Reward Card offer ends 28/03/2019 and is available online only to new BT Broadband customers ordering a BT Broadband Unlimited Package on bt.com (excludes existing BT Broadband customers upgrading to Superfast Fibre). Subject to availability.

£50 BT Reward Card (Superfast Fibre Essential Unlimited Package)

£50 BT Reward Card offer ends 28/03/2019 and is available online only to new BT Broadband customers ordering a Superfast Fibre Essential Unlimited Package on bt.com (excludes existing BT Broadband customers upgrading to Superfast Fibre). Subject to availability.

£90 BT Reward Card (Superfast Fibre Unlimited Package)

£90 BT Reward Card offer ends 28/03/2019 and is available online only to new BT Broadband customers ordering a Superfast Fibre Unlimited Package on bt.com (excludes existing BT Broadband customers upgrading to Superfast Fibre). Subject to availability.

£130 BT Reward Card (BT Superfast Fibre 2 Unlimited, Superfast Fibre 3 or 4 Plus  Package)

£130 BT Reward Card offer ends 28/03/2019 and is available online only to new BT Broadband customers ordering a Superfast Fibre 2 Unlimited, Superfast Fibre 3 or 4 Plus  Package on bt.com (excludes existing BT Broadband customers upgrading to  Superfast Fibre). Subject to availability.

£140 BT Reward Card (Ultrafast Fibre Plus or 2 Plus Package)

£140 BT Reward Card offer ends 28/03/2019 and is available online only to new BT Broadband customers ordering an Ultrafast Fibre Plus or 2 Plus Package on bt.com (excludes existing BT Broadband customers upgrading to  Ultrafast Fibre Plus). Subject to availability.

2 Months Amazon Prime offer ends 28 March 2019. Available to new and existing customers who buy a BT Fibre Broadband product (excluding Superfast Fibre Plus). We’ll email you within 28 days of your Fibre Broadband being installed to let you know how to claim your unique code to add Prime to your Amazon account. You will then have 28 days to claim your unique code. Once you have your code, you’ll then have a year to add Prime to your Amazon account or extend your membership for 12 months. 

Amazon.co.uk is not a sponsor of this promotion. Amazon Prime Membership Codes must be redeemed on www.amazon.co.uk/redeemprime by accepting the Amazon Prime terms and providing a valid payment method. Your Amazon Prime membership automatically renews for the fee in effect at the time of renewal. You may cancel at any time by visiting Your Account and adjusting your membership settings. Amazon Prime Membership Codes cannot be transferred or resold and are not refundable. For more information about Amazon Prime, visit amazon.co.uk/prime All Amazon ®, TM & ©are IP of Amazon.com, Inc. or its affiliates.

Reward Card

You must claim your BT Reward Card once your broadband is installed and you have 3 months from this date to claim. Claim your reward by visiting https://www.bt.com/manage/bt-reward-card.html and logging in with your BT ID. You must activate the card within 3 months of receipt. Following a successful claim, your card will be sent to the broadband installation address. Offer, BT Reward Card & BT terms apply (www.productsandservices.bt.com/products/bt-reward-card). The BT Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Inc. Blackhawk Network (UK) Ltd’s company registration number is 05802971 and its registered office is at  Westside, London Road, Hemel Hempstead, HP3 9TD.

UK's most popular broadband provider

Most popular broadband: copper and fibre customers combined.

Superfast Fibre speeds

BT Superfast Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won't support our top speed, we'll offer the best speed available. We'll always offer the best available speed on your line.

Broadband Extras

BT Virus Protect

BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Superfast Fibre Plus which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You'll need to activate and download this service, it may not work with some computer or mobile systems. See BT Virus Protect details.

* based on 5x McAfee True Key licenses and BT Virus Protect

BT Parental Controls

BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.

BT Cloud

BT doesn't support activities that infringe the copyrights of the holder. You need to activate the service yourself. You'll get 10GB free storage with Broadband Unlimited , 200GB free storage with Broadband Unlimited and Superfast Fibre Unlimited or 1TB Superfast Fibre 2 Unlimited Some existing BT Broadband customers may need to re-contract to get 50GB. Terms apply.

Free Amazon Echo Offer of £89.99. Available to new BT Broadband customers purchasing Superfast Fibre Essential Unlimited, Superfast Fibre Unlimited and Superfast Fibre 2 Unlimited, Superfast Fibre 3 or 4 Plus Packages. You’ll receive a unique code on completion of your 14 day cooling off period. Claim within 28 days using your unique code at BT Shop. Terms apply.

BT TV

We may sometimes make changes to the TV content and software we provide, for example changing the look and feel of one of our apps. We'll tell you about important changes in advance. £50 charge for an engineer install or £30 for Broadband extenders, if necessary. Availability of channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). You'll need to pay by Direct Debit. If purchasing a TV & Broadband package a £9.99 delivery charge for the BT Hub and BT TV  box will be applied. If TV is purchased separately a one off £9.99 charge applies. Subject to availability. Terms apply. We'll charge you for on demand content.

TV Packages

Prices, terms and BT TV content subject to change during the contract term.

BT TV Starter (Copper)

BT TV Starter: For new BT TV customers that sign up for 18 months. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. BT TV Starter includes a recordable TV box, if you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Minimum line speed required to watch the live AMC channel and BT Sport Payment by direct debit. Subject to availability. Terms apply.

BT TV Starter (Fibre)

BT TV Starter: For new BT TV customers that sign up for 18 months. Requires BT Superfast Fibre. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. BT TV Starter includes a recordable TV box, if you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Essential

Prices, terms and BT TV content subject to change during the contract term.

BT TV Essential: For new BT TV customers. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Essential includes a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Classic

Prices, terms and BT TV content subject to change during the contract term.

BT TV Classic: For new BT TV customers with BT Superfast Fibre. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Classic includes a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.

BT TV Entertainment

Prices, terms and BT TV content subject to change during the contract term.

BT TV Entertainment: For new BT TV customers with BT Superfast Fibre. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Entertainment includes up to 20 premium channels, the BT TV App and a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability Terms apply.

Max 4K

Prices, terms and BT TV content subject to change during the contract term.

BT TV Max: For new BT TV customers with BT Superfast Fibre and sufficient line speed. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. You'll need a compatible 4K TV and a fast enough line speed to view 4K content. TV Max provides access to the BT Sport Ultra HD channel and includes 31 premium entertainment channels, 21 premium HD channels, BT TV App and a 4K recordable TV box.  If you stop your service in the first year we'll charge you up to £249 towards the cost of the box. HDMI connection required. A 10m cable will be provided. Optional £44 charge for an engineer install or £30 for Broadband extenders, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Subject to availability. Terms apply.

Max 4K Sport 4K

Prices, terms and BT TV content subject to change during the contract term.

BT TV Max: For new BT TV customers with BT Superfast Fibre and sufficient line speed. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. You'll need a compatible 4K TV and a fast enough line speed to view 4K content. TV Max 4K provides access to the BT Sport 4K channel and includes 31 premium entertainment channels, 21 premium HD channels, BT TV App and a 4K recordable TV box.  If you stop your service in the first year we'll charge you up to £249 towards the cost of the box. HDMI connection required. A 10m cable will be provided. Optional £44 charge for an engineer install or £30 for Broadband extenders, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Subject to availability. Terms apply.

Bolt-ons

Bolt–ons available on a one month minimum term. Monthly charge of £4 Music on demand / £6.50 HD Extra channels / £5 Kids Extra channels. 

HD Extra

You'll need an HD ready TV & cabling. Free for first three months. One month minimum term. £6.50 from month four. Terms apply.

HD

HD on demand requires suitable HDMI cable, a HD ready TV and 5Mbps minimum line speed for streaming. Subject to availability. Terms apply.

Netflix

Available on a one month minimum term for £5.99 a month. If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See www.netflix.com/TermsOfUse for details.

AMC on BT TV

You'll need sufficient line speed and a subscription to BT TV to watch the live AMC channel on BT TV. If you would like to get AMC, you just need to select the AMC Option whilst personalising your package. If you Opt out of AMC, the channel and/or catch-up content will remain enabled for a set period and will cease within 3 months. AMC is a separate bolt-on bonus channel and may be removed at any time.

HD

You'll need an HD ready TV & cabling. Free for first three months. One month minimum term. Terms apply.

Sky Cinema 

11 Sky Cinema channels plus video on demand bolt–on available to BT Superfast Fibre customers only. Excludes Sky Cinema Premiere+1, MGM and may exclude subsequent channel launches. Available on a one month minimum term, for £16 a month. 

Sky Sports Main Event HD and Sky Sports Extra HD 

To watch and record Sky Sports HD (and any additional HD) channels simultaneously you will require an Superfast Fibre download speed above 30 Mb/s.

Sky Sports HD [Superfast Fibre only] 

Sky Sports Main Event and Sky Sports Extra HD channels available to BT Superfast Fibre customers with a TV box. There’s a one month minimum term and a cost of £36. Terms apply.

Sky Sports SD/HD [Superfast Fibre only] 

Sky Sports Main Event and Sky Sports Extra SD/HD channels available to BT Superfast Fibre customers with a TV box. There’s a one month minimum term and a cost of £30 a month for SD or £36 a month for HD. Terms apply.

Calls to service numbers

Calls to service numbers starting 084, 087, 09 & 118 consist of a 15p per minute access charge from BT, plus a service charge set by the company you call. Both charges are calculated excluding VAT, so when we round the price and add the VAT, some calls will round up by up to 2p, depending on the length of the call. You can find the full details in our tariff guide.

International Freedom

Only £8.50 a month. Includes calls to landlines in 36 International destinations. For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy (calls over 600 minutes a month will be charged at 6p a minute) and Terms and Conditions apply. Some regions are included or excluded within countries:

• Australia includes the Christmas Islands & Cocos Islands
• Cyprus excludes Northern Cyprus
• Ireland is the Republic of Ireland. The 0p a minute rate for calls to fixed lines in the Republic of Ireland does not apply to customers calling from Northern Ireland
• Italy includes the Vatican City
• New Zealand includes the Chatham Islands
• Spain includes the Canary Islands

Friends & Family International

Only £2 a month. A 23p call set up fee applies.

BT SmartTalk

You'll need a BT home calling plan and an iPhone/Android Smartphone connected to Wi-Fi or 3G. Five users per account. SmartTalk allows you to access your calling plan on your smartphone. UK time zone applies. Opt-in for international, premium (09) and personal (070) calls. Fair-use policy applies. Excludes BT Basic. See details. Each BT SmartTalk user must have their own unique BT.com log-in details. It's easy to set these up after you've downloaded the app. Just press the Create BT Login button.

Call Diversion

Customers pay for the diverted leg of the call at applicable rates.

BT Answer 1571 voicemail

Opt-in is required. £3.50 a month. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1. This is because calling 1571 may lead to a chargeable call. A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your supplier.

BT 1471

Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.

BT8600 Nuisance Call Blocker

Nuisance call blocking functionality blocks up to 100% of nuisance/unwanted calls. To block nuisance calls you need the Caller Display service to be active on your account. See details.

Inclusive calls to 0845 and 0870 numbers

Calls to 0845 and 0870 numbers are included within your inclusive call times (excluding Calling Card, Dial-through and dial-up internet access numbers). Any calls over an hour will be charged at normal rates (you can hang up and redial to avoid these charges). Fair usage policy applies. Maximum 1000 minutes or 150 calls a month. If either of these limits on inclusive calls is exceeded, BT will charge for these calls until further notice.

Line rental

You can pay for your monthly line rental either by direct debit for £19.99 a month for Standard Line or by paying £219.84, equivalent to £18.32 a month by credit/debit card for 12 monthly payments in advance (Line Rental Saver) giving you one month's line rental free. Advance charge is non-refundable. You'll need to pay any additional call charges by Direct Debit. You'll receive e-billing. Connection charges may apply for new connections. There's a 12 month minimum term. Exclusions and conditions apply.

BT Home Phone

Calls to 01, 02, and 03 numbers, excluding the Channel Islands, indirect access numbers and dial-up internet access. Other exclusions apply. Inclusive calls: calls up to an hour. Redial within 60 minutes to avoid charges. Set-up fee - 23p set up fee (+ rounding) applies to all chargeable calls. Calls to 070 numbers cost no more than 49p per minute, with a max. set-up fee of 23p (+ rounding). Click here for our full tariffs.

Call Packages

Unlimited Weekend Calls £0 a month plus BT line rental – see standard line rental note for prices, when signing up to a 12 month minimum term. You'll need to pay by direct debit. Terms apply.

Unlimited Evening & Weekend Calls- £4.50 a month plus BT line rental – see standard line rental note for prices, when signing up to a 12 month minimum term. You'll need to pay by direct debit. Terms apply.

Unlimited Anytime Calls - £9.99 a month  plus BT line rental – see standard line rental note for prices, when signing up to a 12 month minimum term. Landline calls to UK mobiles will be charged at 9 pence per minute, you'll pay a 23p  set up fee (+ rounding) for every mobile call you make. You'll need to pay by Direct Debit.  Terms apply.

Home Phone Saver 2020

£21.99 a month. Available to new and existing BT customers that sign up for an 18 month minimum term. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Terms apply.

Line Rental Plus

£21.99 a month. Available to new and existing standard BT line rental customers. A 12-month minimum term applies for new line rental contracts. Includes PromptCare, Choose to Refuse, SMS alerts, Premium Rate Service and International Call Barring. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. Terms apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. PromptCare is not available on telephone lines provided using fibre technology.

BT Sport App Only

BT Sport App Free for 3 Months: Price from month 4 currently £10 a month for UK residential customers. New 18-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.

BT Sport on BT TV with BT Broadband

BT Sport with BT TV: £10.00 a month. 18 month contract. New 18-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit. Terms apply.

BT Sport on BT TV with BT Superfast Fibre

BT Sport with BT TV: £10.00 a month. 18 month contract. New 18-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit. Terms apply.

BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. e-billing required. UK only. Terms apply. Prices and BT Sport content subject to change at any time.

BT Sport HD- BT Sport HD service requires HD ready TV & cabling; Sky customers need a black Sky box. Available to new and existing non-HD BT Sport customers that watch BT Sport on Sky or BT TV with BT Superfast Fibre. There's a one month minimum term. £6.50 a month from month four.

BT Sport on Sky - Second Box- For new and existing customers who access BT Sport via the Sky Digital Satellite Platform and have a Sky Multi-room subscription, signing up to BT Sport Second Box on a rolling one month contract. You'll get BT Sport Second Box at no extra charge for the first three months. From month four you will pay the standard monthly subscription charge (currently £6 a month). It must be taken with a standard BT Sport subscription. You can end your subscription to BT Sport Second Box at any time subject to 30 days' notice. Offer excludes existing BT Sport Second Box customers.

BT Sport on Sky TV Only (1 month contract)

BT Sport on Sky Digital Satellite Platform: BT Sport is also available on the Sky Digital Satellite Platform for customers who sign up on a rolling 1 month basis. £35 activation charge applies. Sky box and active viewing card required. Excludes Multiscreen. E-billing required. UK only. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Sky TV Only (12 month contract)

BT Sport: For UK residential customers. BT Sport on Sky TV requires Sky box, active viewing card and 12-month BT Sport contract. Excludes Multiscreen. £20 activation charge applies. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Sky TV with BT Broadband

BT Sport on Sky TV with BT Broadband: For UK residential BT Broadband customers. New 18-month BT Broadband contract required. BT Sport on Sky TV also requires Sky box, active viewing card and 18-month BT Sport contract. Ongoing BT Broadband contract renewal needed to get discounted BT Sport. £21.75 a month out of contract charge applies if you don’t renew your BT Broadband contract.  Excludes Multiscreen. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Talk Talk (12 month contract)

BT Sport: For UK residential customers. BT Sport on TalkTalk TV requires TalkTalk provided recordable TV box, active TalkTalk TV subscription and 12-month BT Sport contract. £20 activation charge applies. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.

BT Sport on Talk Talk (1 month contract)

BT Sport on TalkTalk TV: BT Sport is also available on TalkTalk TV for customers who sign up on a rolling 1 month basis. £35 activation charge applies. TalkTalk provided recordable  TV box and TalkTalk TV subscription required. E-billing required. UK only. Prices and BT Sport content subject to change at any time. Terms apply.

Broadband Special Offers

If you've got a broadband special offer, you'll keep it on the same terms you originally agreed to – including when it ends. The basic price of BT broadband stays the same: and that's what you'll pay when any special offer stops.

*15 minutes applies to customers taking BT Sport on the online player and app or via Sky. For some customers it can take up to 24 hours or longer in exceptional cases.

Save £216: based on taking Superfast Fibre with BT Sport on Sky. Superfast fibre: for new customers. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. If you leave in the first year, we’ll charge you up to £65 towards the cost of your new BT Smart Hub. Price from month 19 currently £52.49 a month. Includes a BT Home Hub (unless BT has already provided you with one). Payment by Direct Debit. 5x faster than the UK’s average standard broadband speed of 9.6 Mbps at peak time, 8 – 10pm, (Ofcom UK Home Broadband Performance Report, May 2018).

£20 Sky Channel only: Price from month 13 currently £27.99 a month for UK residential customers. BT Sport on Sky TV requires Sky box, active viewing card and 12-month BT Sport contract. Excludes Multiscreen. E-billing required. Prices and BT Sport content subject to change at any time.

BT Sport half price for 18 months on Sky TV with BT Broadband: Price from month 19 currently £12 a month. For UK residential BT Broadband customers. BT Sport on Sky TV also requires Sky box, active viewing card and 18-month BT Sport contract. Ongoing BT Broadband contract renewal needed to get discounted BT Sport. £6.75 a month out of contract charge applies if you don’t renew you BT Broadband contract. Excludes Multiscreen. E-billing required. Terms apply. Prices and BT Sport content subject to change at any time.

£50 off selected mobile phones from the BT Shop when you buy a BT Mobile 4G SIM Only plan

£50 discount code available to new BT Mobile SIM Only customers against the purchase of selected mobile phones on the BT Shop discount offer page – as indicated on the phone description. £50 discount does not apply to Apple iPhone purchases. One discount code per mobile phone purchase. Your discount code will be sent by e-mail once we have accepted your order for a BT Mobile SIM Only plan. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Subject to availability. Any purchase made will be subject to BT Shop standard terms of sale. Delivery charge of £4.99 applies to every order. Terms apply. BT reserves the right to suspend or cancel the offer at any time.

Free BT Sport on BT Mobile 6GB, 20GB, 15GB or 30GB:

• This offer is available to (i) new BT Mobile customers who are ordering a BT Mobile 6GB, 15GB or 30GB plan (either a smartphone or Sim Only plan); and (ii) existing BT Mobile customers on our 6GB, 15GB or 30GB (or our previous 20GB) smartphone or SIM Only plan.
• This offer includes access to BT Sport accessible by the BT Sport smartphone app only. BT Sport content cannot be watched on larger devices such as laptops or tablets, via Chromecast or Airplay, or via the webplayer.
• If you have any open orders on your account currently, we'll process this order right after any existing orders are complete.
• Customers who have purchased our 500MB or 2GB mobile plans, please choose another Sport option through bt.com/mybt.
• We'll send you an email confirmation once the order is placed.
• If you choose to downgrade your 6GB, 15GB, 20GB or 30GB plan to a lower priced plan beneath 6GB (such as the 500MB, 2GB or 3GB plans), or if you cancel your 6GB, 15GB, 20GB or 30GB plan, you'll no longer be able to access free BT Sport. Other exclusions and conditions may apply.
• BT Sport terms of service apply to all customers who take up this offer, and are available at bt.com/legalstuff

BT Sport App on BT Mobile

The BT Sport App works on iPhone and iPad (iOS 8 and above), selected Android devices with OS 4.3 and selected Windows 10 devices. You'll need 3G/4G/Wi-Fi.

Monthly Spend Cap

Your spend cap is for data, minutes or texts beyond your plan’s monthly allowance, you can set a limit on what you spend. Any add-ons you buy won’t count towards the spend cap and you’ll get separate one-off or monthly charges for these.

Your initial cap is set to £40 for out of plan spend and £35 for data roaming, you can decrease your limit to £0 or increase up to a maximum of £200 subject to your credit status.

BT Wi-Fi & 4G

See btwifi.com. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers.4G speeds vary by location, coverage and demand.

Add ons

Extra Speed - With Extra Speed 4G, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed 4G is not available on BT Business Mobile plans.

Roaming - Travel Data Pass is a daily data roaming add-on available to all new and existing BT Mobile customers. USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you've used up all the data – whichever comes first.

Wi-Fi Calling

Available on selected enabled BT Mobile handset plans and iPhone 5S and above. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.

4G Calling

Available on selected enabled BT Mobile handset plans and iPhone 6 and above. 4G connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.

Wi-Fi / 4G Calling

Available on selected enabled BT Mobile handset plans. 4G Calling also available on iPhone 6 and above – 4G connection required. Wi-Fi Calling also available on iPhone 5S and above - Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.

4G & BT Wi-Fi in more places

For BT Wi-Fi see: btwifi.com. More places than 02 and Vodafone and Three: to verify visit bt.com/moreplaces.

BT Privacy with Caller Display free for 12 months

Opt-in required. Free for the first 12 months, then £1.75 a month. A new 12-month line rental contract applies. No minimum call commitment. Caller Display equipment is required. Includes the option to register for the Telephone Preference Service (TPS) to help prevent unwanted sales calls.

Pre-order

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer you can apply to pre-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624.

Applying for a Pre-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your pre-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.k

Paying for your Pre-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to pre-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee.

Getting your Pre-Ordered Device

If your pre-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date, unless we tell you otherwise. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your pre-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too

Back-order

If you’re a new BT Mobile customer or an existing BT mobile SIM only customer, and we are out of stock of the device you want to order, you can apply to back-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624

Applying for a Back-Ordered Device

Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your back-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.

Paying for your Back-Ordered Device

You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to back-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee.

Getting your Back-Ordered Device

If your back-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your back-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too.

BT Mobile Handsets Plans

Discounted price for BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK.. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 30p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/terms

Handset Unlocking

We’ve started to lock some of our handsets to the BT Mobile network which means if you want to use it with another provider’s SIM card, you’ll need to request an unlock from us. 

How much does it cost to unlock my device?