Watch films, TV shows, Amazon Originals and live sport with Prime Video on BT TV.
Watching Prime Video
You can watch Prime Video on:
- TV Box Pro and TV Box Edge
- Supported smartphones, tablets, computers and other supported devices
Older recordable TV boxes don't support the Prime Video app. You can get in touch to upgrade to a newer box.
To start watching, open the Prime Video app on your TV box and sign in with your Amazon account.
Picture quality
Prime Video is available in SD, HD and 4K. You'll need a compatible 4K TV box and TV to watch 4K content.
Broadband usage
- Watching Prime Video through your BT TV box doesn't count towards your broadband usage.
- Streaming on other devices connected to your broadband does.
- If several devices are using your broadband at the same time, this may affect your streaming quality.
Find out more about what your broadband speed means.
Parental controls
BT TV and Prime Video have separate parental controls, so you may be asked for more than one PIN.
- Your BT TV parental PIN may be required when opening Prime Video.
- Prime Video may ask for your Amazon PIN when watching or purchasing content.
- Your Amazon PIN applies across your supported devices.
You can manage your Prime Video PIN and parental controls through your Amazon account.
You can also find out more on BT Parental Controls.
Watching on more than one device
You can watch Prime Video on your BT TV box and other supported devices.
The number of devices you can watch on at the same time depends on your Prime Video subscription. Check your Amazon account for details.
Managing your Prime Video account
How you manage your subscription depends on who bills you for Prime Video.
If you're billed by Amazon
Manage or cancel your subscription through your Amazon account. Rentals and purchases are also charged to your Amazon account.
If you're billed by BT
You can manage or cancel your existing Prime Video add-on through My BT or by contacting us.
If you remove an existing Prime Video add-on, you won't be able to add it again.
Moving home or cancelling BT TV
If you move home and keep your BT TV service, you can continue using Prime Video.
If your Prime Video subscription is billed through BT and you cancel BT TV, your Prime Video access through BT will end. Any unused days will be refunded on your bill.
Need more help?
For help with your Prime Video account, subscription or the Prime Video app, visit the Amazon Help Centre.
For help with your BT TV box or BT TV service, visit BT TV Help.