Whether you're a new or existing EE TV customer, you can enjoy Netflix as part of our TV packages.
If you sign up for an Entertainment or Entertainment Plus package, then your package will automatically include the Netflix Standard with adverts plan. If you sign up for a Full Works package, this includes the Netflix Standard plan. If you sign up for a package that doesn't include Netflix and have a TV box, you can add Netflix to your BT bill as an Extra with a monthly rolling subscription.
Subscribing to Netflix through EE TV will allow you to watch Netflix via the Netflix App on your TV box, as well as on many of your favourite internet-enabled devices such as smartphones, tablets and computers.
If you already have Netflix, there's no need to cancel. If you have Netflix with a third party, then you'll need to cancel this directly with them.
If you sign up for Entertainment or Entertainment Plus, then the Netflix Standard with adverts plan is automatically included in your monthly TV and broadband bill. If you sign up for a Full Works package, then Netflix Standard is included.
If you've purchased Netflix as an Extra, this is a monthly rolling subscription. Extras can be added and removed from your package month-to-month. Subscription charges will appear under the 'TV and entertainment' section on your BT bill.
You may notice that the dates are slightly different from those on other products on your bill, as this depends on when you activate your Extra.
Yes, you can log in using an existing active account. Just enter your existing account details into the Netflix app on your TV box by selecting Sign in.
You can watch Netflix on any device that supports the Netflix app, including another TV Box if you have our Extra Box add-on. However, the number of screens you can watch it on at the same time depends on your plan. You will need a compatible device or TV Box (TV Box Pro or TV Box Edge to watch Netflix Standard with adverts. To find out more, visit www.netflix.com/help.
If you have parental controls set up on your TV box, you'll be prompted to enter your parental control PIN every time you enter the Netflix player on your box.
If you've signed up for Entertainment or Entertainment Plus, then a Netflix Standard with adverts plan is included in your package. If you've signed up for Full Works, then a Netflix Standard plan is included in your package. You can see what’s included in each Netflix plan here:
- a Netflix Standard with adverts plan lets you watch and download movies and TV shows with a few ads on 2 screens at a time in Full HD
- a Netflix Standard plan, watch unlimited movies and TV shows on two screens at the same time in Full HD for those in your household
- a Netflix Premium plan, watch unlimited movies and TV shows on four screens at the same time in 4K Ultra HD for those in your household. Subject to your internet service and device capabilities
You can also choose to upgrade your Netflix plan before checkout, at the activation stage or through My BT or via Netflix. You can retain your existing Netflix plan if you have Netflix Standard or Premium.
Struggling to activate? You can manage your Netflix plan in the TV and Sport section under plans and subscriptions on My BT, or by opening the Netflix app on your TV box.
If you take Netflix as an Extra, you can choose from:
- A Netflix Standard with adverts plan, watch and download movies and TV shows with a few ads on two screens in Full HD.
- A Netflix Standard plan, watch unlimited movies and TV shows on two screens at the same time in Full HD for those in your household.
- A Netflix Premium plan, watch unlimited movies and TV shows on four screens at the same time in 4K Ultra HD for those in your household. Subject to your internet service and device capabilities.
You can also choose to upgrade your Netflix plan before checkout, at the activation stage or through My BT or via Netflix. You can retain your existing Netflix plan, if you have Netflix Standard or Premium.
Struggling to activate? You can manage your Netflix plan in the TV and Sport section, within Plans and Subscriptions on My BT, or open the Netflix app on your TV box.
You will need a compatible device or TV box to watch Netflix Standard with adverts; these are:
TV Box Pro
TV Box Edge
If you’ve tried signing up to Netflix on your TV box and have been redirected to this help page, you will need to call in to get a link. Please call us on 0330 1234 150 and we can get that sent to you.
Netflix Standard with adverts will only work with the compatible TV boxes as listed above (TV Box Pro and TV Box Edge). If you change or recontract your TV package to an Entertainment or Entertainment Plus package, and you currently have one incompatible TV box, we will send you a compatible TV box for free. However, if you have multiple incompatible TV boxes, we can only replace one. You can continue watching Netflix on your Smart TV via the Netflix app, or on a computer, mobile phone, or tablet.
If you've signed up to Netflix through EE TV then you need to activate your service for it to commence. Activating your Netflix account is important so that you can either set up a Netflix account or bring your existing Netflix account over.
To do this simply check your order confirmation email. You can also activate it by going onto the TV and Sport section of My BT. You'll be asked to enter an email address and password. You'll also get the option to upgrade your Netflix plan.
If you've added Netflix to your TV account via BT.com, in-store, or over the phone, you will need to activate your account on your TV box.
If you signed up to Netflix through the Netflix App on your TV box, you simply need to log in to start watching.
If you have an existing Netflix account and want to bring this over to BT, you will need to sign up using the same email as your existing Netflix account. If you have a Standard with adverts, Standard, or Premium Netflix plan, you'll get the option to keep this plan and you will keep your account details including your personal profiles and the history of the shows you're watching. If you have Netflix with a third party, then you'll need to cancel this directly with them.
When you activate your Netflix account through BT, we will switch your Netflix billing to BT. If you have a Standard with adverts, Standard, or Premium Netflix plan, you'll get the option to keep this plan and you will keep your account details including your personal profiles and the history of the shows you're watching. If you have Netflix with a third party, then you'll need to cancel this directly with them.
You'll find the Netflix app in the 'Players & Apps' section of the TV Box Pro or TV Box Edge menu. Just press the blue Home button to get started.
If you’ve tried signing up to Netflix on your TV box and have been redirected to this help page, you will need to call in to get a link. Please call us on 0330 1234 150 and we can get that sent to you.
Simply log into My BT and navigate to the 'TV and Sport' section under 'Your products'. You can then manage your TV account and change your Netflix plan.
If you have Netflix included in your TV package, any change in your plan will be reflected on your next BT bill. You’ll get a prorated refund for any unused days.
You can also manage your Netflix plan via Netflix directly.
Yes, you can change the email address you use to login to Netflix in the 'Account' section at www.netflix.com.
If you have Netflix as a TV Extra, you can only cancel your account by going directly to Netflix. Go to the 'Account' section on www.netflix.com to cancel. There are no cancellation fees, but you won't get a refund for partial months you've already paid for. However, you will have access to the service until the end of the month you've paid for.
If you were paying for Netflix before taking our TV service, Netflix will get in touch about continuing your subscription. If not, your Netflix subscription will stop at the same time as your TV service.
This error occurs if you're streaming an advert-supported Netflix plan on an incompatible device or TV box.
You will need a TV Box Pro or TV Box Edge to stream Netflix Standard with adverts.
If you change your EE TV package you will move to a TV package with Netflix Standard with adverts plan. You won't be able to flex back to a TV package with Netflix Basic. If you currently have Netflix Basic included in your TV package, you won't be moved to Netflix Standard with adverts unless you flex or recontract.
Netflix Standard with adverts plan includes commercial breaks in most TV shows and movies. While many TV shows and movies are available on an ad-supported plan, a small number are not due to licensing restrictions. These titles will appear with a lock icon when you search or browse Netflix.
Ads will not be shown on Kids' profiles or as part of Netflix games. You will not be able to skip or fast forward through ads.
Visit Netflix for more on Netflix Ad-supported plans.
It's really easy to reset your login details if you've forgotten them. Just go to www.netflix.com/help and search for 'forgotten password' or 'forgotten email'.
You'll need to provide some details, then Netflix will usually reset this for you within a few minutes.
When you move home, there's no break in your Netflix service, as you can still access it on any Netflix-compatible device. If your Netflix is included in your TV package, then remember to tell BT when you are moving house to ensure no break in service.
Netflix charges may not align with your BT billing cycle but don't worry; you won't be overcharged. Alternatively, you may have chosen to upgrade the Netflix plan included in your TV package; this will be shown on your BT bill.
Please refer to the Netflix Help Centre for advice on parental controls at www.netflix.com/help.
If you are a customer today who already has the Netflix monthly-rolling Extra and you move to one of our new Netflix-bundled packages, then we will automatically activate your account. This means there will be no break in service, and you'll be charged for the same Netflix plan you're enjoying today. So you don't need to do anything.
If you have activated Netflix through your TV service and then move to a Netflix Extra, you will need to reactivate. If you are seeing the request to add a payment method via Netflix, you will also need to follow these steps to reactivate. Don't worry, you won't lose any content when you reactivate Netflix.
Steps to reactivate Netflix as an Extra are:
- Go to your 'Account' on www.netflix.com and select Cancel your membership.
- Then, select Finish cancellation.
- Sign out of your Netflix account on your TV Box. The sign out button is in the 'Get Help' section at the bottom of the Netflix app.
- After you sign out, you will now be able to reactivate and sign in to your account.
The sign out button is in the 'Get Help' section at the bottom of the Netflix app.
BT billing and/or Netflix Packages cannot be used to create an account with Profile Transfer. Please visit the Netflix Help Center for more information.
Extra Members cannot be added to Netflix accounts paid through BT. Please visit the Netflix Help Center for more information.
For information on sharing your Netflix account, please visit the Netflix Help Center.
For more information on your Netflix Household, please visit the Netflix Help Center.
For more information on using Netflix while traveling, please visit the Netflix Help Center.