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Netflix from BT

Here's everything you need to know about Netflix from BT.

Learn about Netflix from BT

Setting up and using Netflix from BT

Managing your Netflix account

Help and support

 

 

Learn about Netflix

Netflix is a subscription-based streaming service that allows you to watch award-winning TV shows, movies, documentaries and more without adverts. The more you watch, the better Netflix gets at recommending what you’ll enjoy.

Whether you're a new or existing BT TV customer, you can now enjoy Netflix as part of one of our TV bundles. As of 12 November, if you sign up to an Entertainment, Big Entertainment or VIP bundle then your bundle will automatically include Netflix. If you sign up to a bundle that doesn’t have Netflix included, you can add Netflix to your BT bill on a 30-day rolling monthly subscription.

Subscribing to Netflix with BT will allow you to watch Netflix via the Netflix App on the BT TV box,  as well as on thousands of your favourite internet enabled devices such as smartphones, tablets and computers.

If you already have Netflix, there’s no need to cancel. When you activate your bundle, we’ll provide you the option to move your existing account with all your history to your new BT TV bundle.

If you signed up to Netflix on BT TV before 12 November then you will have purchased this as an “add-on”. Add-ons can be added and removed from your package month-to-month.

If you signed up for Entertainment, Big Entertainment or a VIP bundle after 12 November then Netflix is automatically included in your monthly bill meaning you’ll pay for Netflixit when you pay your TV and broadband bill.

If you signed up to Netflix on BT TV before 12 November then you will have purchased this as an “add-on”. Add-ons can be added and removed from your package month-to-month. Subscription charges will appear under the 'BT TV' section on your BT bill.

You may notice that the dates are slightly different to other BT products on your bill, as this depends on when you order your add-on.

You can get more help with your BT bill here >

Yes, you can log in using an existing active account. Just enter your existing account details into the Netflix app on your TV box by selecting 'Sign in'.

You can watch Netflix on any device that supports the Netflix app, including another TV Box if you have our Extra Box add-on. However the number of screens you can watch it on at the same time depends on the plan you have. To find out more visit www.netflix.com/help >

Netflix is available to watch in HD on selected subscription plans. See what’s included in each plan here:

  • A Netflix Basic plan, watch unlimited movies and TV shows on 1 screen at a time in SD.
  • A Netflix Standard plan, watch unlimited movies and TV shows on 2 screens at the same time in HD for those in your household.
  • A Netflix Premium plan, watch unlimited movies and TV shows on four screens at the same time in 4K Ultra HD for those in your household. Subject to your internet service and device capabilities.

For more information, visit www.netflix.com/help >

Yes, but you'll need our 4K recordable TV box*. You can find out more about Ultra HD here >

*Subject to your internet service and device capabilities.

Netflix is available in Ultra HD on the Premium plan only. To find out more visit www.netflix.com >

If you have parental controls set up on your TV box, you'll be prompted to enter your parental control PIN every time you enter the Netflix player on your box. You can find help resetting your PIN here >

Watching via the Netflix App on the BT TV box won't count towards your broadband usage. If you watch Netflix on any other devices in the home (such as smartphones, tablets and computers) connected to your BT Broadband, then it will count. If you have an unlimited broadband package, then you don't need to worry about this.

With all BT Broadband packages, your internet speed could slow down if you use any streaming services (including those on BT TV) at the same time as using your broadband for other purposes.

For advice on connection speeds and usage guidelines, go to www.netflix.com/help >

If you have parental controls set up on your TV box, you'll be prompted to enter your parental control PIN every time you enter the Netflix player on your box. You can find help resetting your PIN here >

If you’ve signed up for Entertainment or Big Entertainment as of 12 November, then a Netflix Basic plan is included in your package. If you’ve signed up for VIP as of 12 November then a Netflix Standard plan is included in your package. You can see what’s included in each Netflix plan here:

  • A Netflix Basic plan, watch unlimited movies and TV shows on one screen at a time in SD for those in your household.
  • A Netflix Standard plan, watch unlimited movies and TV shows on two screens at the same time in HD  for those in your household.
  • A Netflix Premium plan, watch unlimited movies and TV shows on four screens at the same time in 4K Ultra HD  for those in your household. Subject to your internet service and device capabilities.

You can also choose to upgrade your Netflix plan during the activation stage or through My BT. If you already have Netflix, you can retain your existing plan.

Struggling to activate? Check the ‘TV and Sport’ section on My BT, or open the Netflix app on your BT TV set top box. You’ll find this in the app section. You can also manage your Netflix plan by visiting My BT.



 

 

Setting up and using Netflix from BT

If you’ve signed up to Netflix through BT then you need to activate your service for it to commence. Activating your Netflix account is important so that you can either set up a Netflix account, or bring your existing Netflix account over to BT.

To do this simply check your order confirmation email. You can also activate it by going onto the ‘TV and Sport’ section of My BT. You’ll be asked to enter an email address and password. You’ll also get the option to upgrade your Netflix plan.

If you signed up to Netflix through the Netflix App on your BT TV box, you simply need to log in to start watching.

If you've added Netflix to your BT TV account via BT.com, or with us over the phone, you will need to activate your account on your TV box.

When you activate your Netflix account through BT, we will switch your Netflix billing to BT. You’ll get the option to keep the Netflix plan that you’re on and you will keep your account details including your personal profiles and the history of the shows you’re watching. If you have Netflix with a third party, then you’ll need to cancel this directly with them.

If you're not presented with the option to add Netflix as an add-on when signing up via the TV box, it may be because you have an older version of the box. You can still add Netflix online at BT.com by visiting BT TV Packages and Extras >

You'll find the Netflix app in the 'Players & Apps' section of the YouView menu. Just press the blue Home button to get started.

 

Managing your Netflix account

It's easy to change your Netflix plan. Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. You can then manage your BT TV account and change your Netflix plan. 

Any change in your plan will be reflected on your next BT bill and if you downgrade your plan, you’ll get a pro-rated refund for any days not used.

Yes, you can change the email address you use to login to Netflix in the 'Account' section at www.netflix.com >

You can remove the Netflix add-on from your TV account here >

There are no cancellation fees, but you won't get a refund for partial months you've already paid for. However you will have access to the service until the end of the month you've paid for.

If you were paying for Netflix before taking BT TV, Netflix will get in touch about continuing your subscription. If not, your Netflix subscription will stop at the same time as your BT TV service.

 

Help and support


There's lots of help and support available at the Netflix Help Centre >


If you think you might be having an issue with your BT TV service, check out our TV help here >

 

It’s really easy to reset your login details if you've forgotten them. Just go to www.netflix.com/help and search for 'forgotten password' or 'forgotten email'.

You’ll need to provide some details then Netflix will usually reset this for you in within a few minutes.

When you move home there's no break in your Netflix service, as you can still access it on any Netflix compatible device. If your Netflix is included in your TV package then remember to tell BT when you are moving house to ensure no break in service.  


Netflix charges may not align with your BT billing cycle but don't worry; you won't be overcharged. Alternatively, you may have chosen to upgrade the Netflix plan that is included in your TV package, this will show in your BT bill.


You can get more help with your BT bill here >

 

Please refer to the Netflix Help Centre for advice on parental controls at www.netflix.com/help >

If you're not presented with the option to add Netflix to your BT bill when signing up via the TV box, it may be because you have an older version of the box. You can still add Netflix online at BT.com by visiting BT TV Packages and Extras >

If you are a customer today that already has the Netflix 30 day add-on and you move to one of our new Netflix bundled packages, then we will automatically activate your account. This means there will be no break in service, and you’ll be charged for the same tier of Netflix that you’re enjoying today. So you don’t need to do anything!

If you were paying for Netflix before taking BT TV, Netflix will get in touch about continuing your subscription. If not, your Netflix subscription will stop at the same time as your BT TV service.

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