Netflix from BT

Here's everything you need to know about Netflix from BT.

Learn about Netflix from BT

Setting up and using Netflix from BT

Managing your Netflix account

Help and support



Learn about Netflix from BT

Netflix and BT have partnered together to bring you the best TV, Film and Entertainment streaming service available with your BT TV package. So whether you're a new or existing BT TV customer, you can now add a Netflix subscription to your BT bill.

Subscribing to Netflix with BT will give you access to the Netflix Player on the BT TV box and thousands of eligible devices such as smartphones, tablets and computers.

There are a number of Netflix subscription plans on offer. For the latest pricing and plan information, visit >

If you're an existing BT TV customer you can add Netflix here. Or simply sign up directly through channel 333, or via the Netflix player, on your BT TV box. Your Netflix charge will then be added to your next BT bill.

If you're not yet a BT TV customer, you'll need to subscribe to a BT TV package and choose Netflix as an add-on during the order process. You can place your order here. Once activated, your Netflix charge will then be added to your next BT bill.

Netflix membership is a rolling monthly subscription service, paid for in advance. The subscription charge will appear under the 'BT TV' section on your BT bill.

You may notice that the dates are slightly different to other BT products on your bill, as this depends on when you order.

You can get more help with your BT bill here >

Netflix offers a free month of service for new customers. Simply sign up as normal and you won’t be billed for your first month, as long as you're signing up for the first time.

You can then either choose to cancel before the end of the first month, or simply do nothing and you'll be charged for your membership starting from the following month.

Yes, you can log in using an existing active account. Just enter your existing account details into the Netflix app on your TV box by selecting 'Sign in'.

You can watch Netflix on any device that supports the Netflix app, including another TV Box if you have our Extra Box add-on. However the number of screens you can watch it on at the same time depends on the plan you have. To find out more visit >

Netflix is available in HD on selected subscription plans. For more information, visit >

Yes, but you'll need our 4K recordable TV box. You can find out more about Ultra HD here >

Netflix is available in Ultra HD on certain Netflix plans only. To find out more visit >

If you have parental controls set up on your TV box, you'll be prompted to enter your parental control PIN every time you enter the Netflix player on your box. You can find help resetting your PIN here >

Watching via the player on the BT TV box won't count towards your broadband usage. If you watch Netflix on any other devices in the home connected to your BT Broadband, then it will count. If you have an unlimited broadband package, then you don't need to worry about this.

With all BT Broadband packages, your internet speed could slow down if you use any streaming services (including those on BT TV) at the same time as using your broadband for other purposes.

For advice on connection speeds and usage guidelines, go to >


Setting up and using Netflix from BT

If you signed up to Netflix from BT through the Netflix player on your TV box, then you're ready to log in and start watching.

If you've added Netflix to your BT TV account via, or with us over the phone, use your TV box to activate.

You'll find the Netflix app in the 'Players & Apps' section of the YouView menu. Just press the blue Home button to get started.


Managing your Netflix account

It's easy to change your Netflix plan. Simply log into your Netflix account at to see your options. Any change in your plan will be reflected on your next BT bill.

Yes, you can change the email address you use to login to Netflix in the 'Account' section at >

You can remove the Netflix add-on from your TV account here >

There are no cancellation fees, but you won't get a refund for partial months you've already paid for. However you will have access to the service until the end of the month you've paid for.

We'll cancel your Netflix account at the same time as your other products and stop charging you for the service.

If you want to continue with Netflix, you'll need to contact them directly to start a new contract.


Help and support

There's lots of help and support available at the Netflix Help Centre >

If you think you might be having an issue with your BT TV service, check out our TV help here >

It’s really easy to reset your login details if you've forgotten them. Just go to and search for 'forgotten password' or 'forgotten email'.

You’ll need to provide some details then Netflix will usually reset this for you in within a few minutes.

Your Netflix subscription is managed by Netflix, even though you pay for it on your BT bill. When you move home there's no break in your Netflix service, as you can still access it on any Netflix compatible device.

Netflix charges may not align with your BT billing cycle but don't worry; you won't be overcharged.

You can get more help with your BT bill here >

Please refer to the Netflix Help Centre for advice on parental controls at >

If you're not presented with the option to add Netflix to your BT bill when signing up via the TV box, it may be because you have an older version of the box. You can still add Netflix online at by visiting BT TV Packages and Extras >

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