PIN help on BT TV

There are two different PINs used on BT TV. Both are created when you set up your box for the first time.

There are two different PINs used on BT TV. Both are created when you set up your box for the first time.

The PINs are:

  1. Payment PIN - use this to authorise payments
  2. Parental Control PIN - use this to keep children safe by restricting their access

You'll find more information about each PIN in the options below.

Payment PIN

This PIN can be used to:

  • Buy BT Sport Box Office events when they're available
  • Authorise purchases from the BT Player

Forgotten your payment PIN?

If you've set up your BT ID, you can use our help tool to reset your pin:

Reset Payment PIN

Or, if you're still having problems use the link at the bottom of the page to chat with us online.

Parental controls PIN

This PIN can be used to restrict access to certain content such as:

  • Programmes with certain age ratings
  • Recordings made during the watershed
  • Programmes that haven’t been given an age rating

Just press the Home (or YouView) button and choose Settings > Parental Controls > Restrict Rated Programmes.

For some On Demand programmes, you may need to enter your payment PIN to confirm payment before watching. If this happens, you may not be required to enter the parental control PIN, even when parental controls are switched on. This is because we'll verify your right to play the selected programme using your payment PIN.

If you don’t know your PIN, chances are it’s just the default, which is 1234. When entering a new PIN you’ll be asked to set a security question which will be used for future PIN resets.

If you can’t remember your parental control PIN, then you'll be asked to enter the security question answer. If you can’t remember this, the only way to change the PIN is by 'Factory Resetting' the box. Find out how to factory reset here >

  1. From the Home (or YouView) button, go to Settings > Parental Controls > Change Parental Control PIN
  2. Enter your original PIN. If you’ve never set one up, this will be 1234
  3. You’ll then be able to set a new PIN

From 1st August 2020, NOW TV have introduced a mandatory daytime PIN in order to meet government legislation around broadcasting age restricted content during daytime hours (before 21:00).

We already have a Parental PIN in use today to access age restricted content on Sky Cinema channels. The use of this PIN will be extended to Sky Documentaries, Sky Comedy and Sky Atlantic.  

The NOW TV Parental PIN is mandatory and separate from your BT Parental PIN. Learn more at the NOW TV website


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