BT TV App Error Codes - Android

Before looking for your error code, why not try our TV and Sport help tool? The help tool can quickly get you back up and running again. Simply click the link below and give it a go.

TV and  sport help tool

If you'd like to look up the code, please type the full error code in the box below.

For example: GM001

 

 

GP920, GS002



This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. You can only watch programmes on the BT TV App in the UK or EU.

If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings.







 

GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103



This happens because of an issue with your internet connection.

  • If you’re using mobile data, try turning your mobile data on and off again
  • If you’re using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router
  • If you’re having connection problems with your BT Broadband go to I've got no BT Broadband connection >






 

GP106



This is a problem with the player, which is causing issues for the programme you’re trying to watch.

  • Exit the player back in to the app and re-try playing the programme again
  • If this doesn’t work, fully restart the app and then re-try playing the programme again






 

GP089, GP080, GP201, GP202, GP203, GP204, GP205, GP206, GP207, GP208, GP209, GP210, GP211, GP212, GP213, GP214, GP215, GP216, GP217, GP218, GP219, GP220, GP221, GP222, GP223, GP224, GP225, GP226, GP227, GP228, GP229, GP230, GP231, GP232, GP233, GP234, GP235, GP236, GP237, GP238, GP239, GP240, GP241, GP242, GP243, GP244, GP245, GP246, GP247, GP248, GP249, GP250, GP251, GP252, GP253, GP254, GP255, GP256, GP257, GP258, GP259, GP260, GP261, GP262, GP263, GP264, GP265, GP266, GP267, GP268, GP269, GP270, GP271, GP272, GP273, GP274, GP275, GP277, GP278, GP279, GP280, GP281, GP282, GP283, GP284, GP285, GP286, GP287, GP288, GP289, GP290, GP291, GP292, GP293, GP294, GP295, GP296, GP297, GP298, GP299, GP300, GP301, GP302, GP303, GP304, GP305, GP307, GP308, GP309, GP310, GP311, GP312, GP313, GP314, GP315, GP317, GP316, GP081, GP082, GP098, GP087, GP088, GP099, GP997, GP996, GP901, GP902, GP903, GP906, GP907, GP908, GP910, GP911, GP914, GP932, GP915, GP916, GP927, GP929, GP930, GP937, GP938, GP917, GP919, GP921, GP925, GP999, GP100, GP101, GP100, GP103, GN004, GN007, GN008, GN009, GB901, GB907, GB910, GB915, GB927, GB921, GB923, GB999, GB929, GB001, GE104, GE105, GE106, GE107, GE110, GE111, GE112, GE113, GE114, GE115, GE116, GE117, GE123, GE124, GE125, GE126, GE101, GE120, GE102, GE103, GE122, GE121, GE100, GE001, GE015, GE915, GE999, GE118, GE119, GF029, GF030, GF032, GF033, GF036, GF024, GF151, GF060, GF062, GF025, GF026, GF027, GF067, GF020, GF021, GF023, GF090, GF091, GG429, GG500, GG106, GG101, GG102, GG111, GG104, GG401, GG112, GG113, GG114, GG115, GG116, GG117, GH103, GH114, GH111, GH112, GH105, GH106, GH107, GH108, GH110, GJ921, GJ999, GK001, GK002, GK003, GK004, GK006, GK025, GK020, GK021, GK022, GK023, GK024, GK007, GK005, GK026, GK027, GK915, GK916, GK999, GM001, GO001, GO001, GO002, GO003, GO004, GO005, GO006, GO007, GO008, GO009, GO010, GO011, GO012, GO013, GO014, GO015, GO016, GO017, GO018, GO019, GO020, GO021, GO022, GO023, GO024, GO025, GO026, GO027, GO028, GO029, GO030, GO031, GO032, GO033, GO034, GO035, GO036, GO037, GO038, GY124, GY127, GY128, GY126, GY131, GY132, GY133, GP274, GP105, GE150, GE151, GE152, GE153, GE154, GE155, GE156, GE160, GE161, GE162, GE163, GH123, GH124, GH125, GH126, GH127, GH128, GH129, GE139, GE140, GE141, GF085, GE132, GE134, GE136, GE137, GP101, GP102, GB011, GB012, GB013, GJ102, GJ103, GJ106, GJ104, GJ105, GJ112, GJ113, GJ113, GJ113, GJ114, GJ117, GJ115, GJ116, GP104, GP105, GO052, GO053, GO054, GN010, GN011, GN012, GN013, GN014, GN015, GN016, GF100, GF101, GJ940, GE003, GE004, GE005, GE008, GE007, GE008, GE014, GF041, GF042, GF043, GF044, GF046, GF070, GF047, GF050, GF040, GF061, GF069, GF080, GF081, GE013, GK010, GK011, GK012, GK013, GK014, GK015, GK016, GK017, GK018, GK019, GY130, GY135, GY136, GY137, GF086, GF087, GE130, GE131, GE133, GE135, GE138, GE142, GO050, GF063, GC001, GC002, GC003, GM004, GM005, GM006, GM007, GM008, GM009, GN020, GO999, GP104, GW041, GW998



Close the app and re-start.







 

GP935, GP936, GO051, GJ961



This means that the device you’re trying to use isn't supported by the BT TV App. You'll probably need to use a different device, but check our minimum operating system requirements as you might only need a simple upgrade to your operating system.

Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. If your device falls into one of these categories, you’ll need to try a different one.







 

GP928, GP933, GB930, GB951, GB020



This means that there's either an issue with your registered device(s), or you've reached your registered device limit.

  • You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. You can change each registered device once every 30 days
  • If you haven’t exceeded your device limit and are having issues, please log into our BT TV Help Tool >






 

GP081, GL001, GL002, GL004, GL005, GL006, GL007, GL008, GL009, GL010, GL011, GL012, GL013, GL014, GL015, GL016, GL017, GL018, GL019, GL020, GL021, GL022, GL023, GL024, GL025, GL026, GL027, GL028, GL029, GL030, GL999, GL003



This means that there's a temporary problem with the particular programme you’re trying to watch, which can happen for a number of reasons. Come back later and try watching the programme again - this might take up to a day in some cases.







 

GP939, GJ939, GS001, GS011, GS012, GS013, GS014, GS015, GS016



This means that there's an issue with the operating system your device is using, and it may be one that doesn't support the BT TV App, or you require an upgrade.

Note: Jail-broken, rooted, and devices using developer versions of operating systems aren't supported by the BT TV App. If your device falls into one of these categories, you’ll need to try a different one.







 

GS005, GS010, GF028, GJ901, GJ902, GJ903



There are various reasons why you might be seeing this error code.

  • First, try fully restarting your app
  • If restarting your app doesn’t work, try deleting the app off your device and then reinstalling it. (You’ll need to log in again once you’ve reinstalled the app)






 

GS003, GS004



This means that your device is connected, or you’re mirroring your device to an external monitor, which isn’t currently supported by the BT TV App. You’ll need to disconnect your device from any external display to continue using the app.







 

GS018, GS019, GS006



This means that your device's location services aren't enabled for the BT TV App. As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. Make sure you’ve enabled location services for the BT TV App in your device settings.







 

GD101, GD102, GD103, GD104, GD105, GD106, GD107, GD108, GD109, GD110, GD111, GD112, GD113, GD114, GD115, GD116, GD118, GD119, GD120, GD121, GD122, GD123, GD124, GD125, GD126, GD127, GD129, GD130, GD131, GD132, GD133, GD134, GD135, GD136, GD137, GD128, GD003, GD138, GD139



Close the app and re-start or re-install the app.







 

GD001, GD117, GY019, GY039, GY116, GY117, GY115, GY120



This means that an issue with your internet connection is interfering with the pairing process.

  • Make sure your set top box is connected to your home wi-fi. Your device needs to be connected to the same network, and both your set top box and TV must be switched on to pair
  • Try restarting your router if you’re having connection issues
  • When you’re sure the internet connection is working properly, re-try the pairing process






 

GH102, GH115, GH101, GH109, GH104



The search will only display results if you enter a valid search term. Make sure the term you’ve used is valid and try again.







 

GJ914, GH113, GH120, GH121, GH122, GL031



Try fully restarting the app, then attempting the action again.

If this still doesn’t work, there might be a problem with the specific programme you’re trying to watch. We'll try to resolve this as soon as possible.







 

GJ931, GJ900, GJ910, GJ911



There are a number of reasons why this may be happening. Please go to BT TV App login help for suggestions on how to resolve this issue.







 

GJ913



This means that you don’t appear to have an active billing BT TV account, or that your account is currently suspended. Please visit our billing help pages for more information.







 

GJ101



This means your BT ID login details were invalid.

  • Try entering your details again. You'll be locked out for 15 minutes after three failed attempts
  • If this doesn’t work, you can request BT ID and password reminders here:

Remind me of my BT ID username >

Reset your BT ID password >







 

GJ107



Wait 15 minutes and re-try entering the details.







 

GO039



No resolution - invalid asset.







 

GY038, GY107, GY107, GY111, GY112, GY109, GY108, GY122, GY123, GY018, GY118, GY119, GY125, GY003, GY004, GY005, GY006, GY001



This means that you have a pairing issue between your device and set top box. Make sure your set top box and TV are both switched on, and that your device and set top box are connected to the same network.

Try one or both of the following:

  • Fully restart your app and try re-pairing your device to your set top box
  • If this doesn’t work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again

Note: You can't pair if your device is on a mobile network such as 3G or 4G.







 

GY122, GY110, GY113



Re-try pairing journey.







 

GJ904



Log out of the app, then log back in with new user details.







 

GJ905



Try logging in again, re-start the app and then try again.







 

GP276



Check your wi-fi connection, re-start the app and re-try. If you're connected to a public wi-fi service, please ensure you're properly online with that provider and try again. This may require you to log in or accept terms.







 

GN017



You need to make sure that the time and time zone are correct in your device's 'Time and date' settings.







 

GJ120, GJ121



You need to login.







 

GJ122, GJ123, GM003, GM010



You need to disconnect and reconnect to Chromecast.







 

GP113



Close any other apps you have open, then re-start the app.







 

GW051



You'll have to login again before attempting playback.







 

GS017



This error means that you need to download the app from the Amazon app store,and not from Google Play.







 

GN019



You need to download the latest version of Javascript online.







 

GW962



Delete the download and try again.







 

GS009



This means that you’re using a VPN or equivalent service to change your device location. To watch programmes on the BT TV App, you’ll have to switch off any VPN services you’re using.









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