BritBox on EE TV
BritBox is an on-demand streaming service for UK TV boxsets.
Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free.
As of the 1st June 2023, BritBox is no longer available to purchase on EE TV as a monthly rolling add-on. Existing customers will continue to have access to BritBox on EE TV as usual unless they choose to remove the add-on.
How do I get BritBox?
As of the 1st June 2023, BritBox is no longer available to purchase on EE TV as a monthly rolling add-on. Existing customers will continue to have access to BritBox on EE TV as usual unless they choose to remove the add-on.
Watching BritBox on EE TV
What devices can I use to watch BritBox?
If you're an existing customer, you can watch BritBox on any compatible device, including your EE TV box. To find out more about compatible devices, visit BritBox Help pages >
Can I watch BritBox on my EE TV box?
BritBox is available on all current 4K recordable, recordable and non-recordable TV boxes.
If you have an older recordable TV box, which looks like the one below, it won't have access to the BritBox Player. Contact us and ask for an upgrade.
Will parental control settings on EE TV work on BritBox?
If you have a parental PIN set up on your EE TV box, you'll be asked to enter the PIN anytime you watch age-restricted content on the BritBox Player.
BritBox also have their own parental controls, which have a separate PIN. If you have parental controls set up on your BritBox account, you'll be prompted to enter your PIN when watching restricted content via the EE TV box. This BritBox PIN will be the same for all devices you watch BritBox on. Get BritBox PIN help >
I have an extra EE TV box, can I watch BritBox on both boxes?
You can watch BritBox on any device that supports it, including a second EE TV box. To find out more, visit the BritBox Help pages >
How many devices can I watch BritBox on at once?
You can stream BritBox content on up to 4 devices at any one time.
Does watching BritBox use my broadband allowance?
If you have EE TV, watching BritBox on your EE TV box won't count towards your broadband allowance. If you watch BritBox on any other devices in the home, and they're connected to your BT Broadband, then it will count. But if you have an unlimited broadband package, you don't need to worry about this.
If you don't have EE TV and have a limited broadband package, watching BritBox on your TV box will contribute to your monthly allowance.
With all BT Broadband packages, your internet speed could slow down if you use any streaming services, (including those on EE TV), at the same time as using your broadband for other things.
Managing your BritBox account
How will I be billed?
BritBox is a monthly membership service that you pay in advance. You'll be billed for this every month (on around the date that your service started) unless you cancel.
If you take BritBox through BT, the monthly fee will appear on your BT bill. As of June 1st 2023, if you cancel an existing BritBox subscription on EE TV then you won’t be able to add it again through us.
How do I cancel my BritBox account?
To stop the auto-renewal of your BritBox account, log in to My BT.
You won't have to pay a cancellation fee. However, we won't refund you for any days you've already paid for. Instead you'll have access to the service until the date that the membership would have auto-renewed (you can find this on your bill).
As of June 1st 2023, if you cancel an existing BritBox subscription on EE TV then you won’t be able to add it again through us.
What happens if I cancel my BT Broadband?
If you cancel your BT Broadband service, your access to BritBox will end on the first BritBox bill date after your Broadband is cancelled. If you've already paid for a month's access to BritBox before cancelling broadband, you can continue to watch it until that month ends.
To avoid paying for any additional months of BritBox you can choose to opt out of your auto-renewal at the same time you cancel broadband.
What if I move?
If you move home there'll be no break in your BritBox service as long as you keep BT Broadband. You'll still be able to access it on any BritBox compatible device.