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What is McAfee Virtual Technician and how do I install it?

McAfee Virtual Technician is a utility that can diagnose and fix many problems related to BT Virus Protect. For problems it can't fix, it'll collect information from your computer - things like your operating system and what browser you use - to make it easier to help you. It works with PCs only: Macs are not supported.

McAfee Virtual Technician is a utility that can diagnose and fix many problems related to BT Virus Protect. For problems it can't fix, it'll collect information from your computer - things like your operating system and what browser you use - to make it easier to help you.

It works with PCs only: Macs are not supported.

BT Virus Protect products supported:

  • McAfee Security Centre
  • McAfee Virus Scan
  • McAfee Personal Firewall
  • McAfee Site Advisor
  • McAfee Parental Controls
  • McAfee QuickClean
  • McAfee Shredder

Supported browers:

  • Internet Explorer 6.0 or later (not Internet Explorer 9.0)
  • Mozilla Firefox 2.0 or later
  • Other browsers not supported at this time

How to install McAfee Virtual Technician

  1. Go to the MacAfee website
  2. Click Download and Run
  3. Click Next. You'll see a "File Download - Security Warning" box
  4. Click I Agree to accept the license agreement. The "Installing McAfee Virtual Technician" screen appears
  5. After the installation is complete, you can select a number of options before clicking Finish

You can:

  • Schedule scan and remediation time and frequency
  • Create a desktop shortcut
  • Launch McAfee Virtual Technician immediately after it is installed

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