Security help

What do you need help with?

• About Parental Controls

  Block harmful websites and keep your family safe online. BT Parental Controls are free for BT Broadband customers. Easy to set up and manage.

• I've got a problem with BT Parental Controls

  Find out how to fix any problems you might be having with BT Parental Controls.

• Anti-virus software

  Quick links to get help with BT Virus Protect and Web Threat software packages to keep you and your connected home secure when online.

• Hub Threat Protect

  Learn how to protect your home Wi‑Fi and every connected device with built‑in security on the BT Smart Hub. Hub Threat Protect automatically blocks online threats.

• Security products

  Quick links to get help with BT Virus Protect, Web Threat Protect and using Call Protect with Home Phone, setting up parental controls and Wi-Fi access controls.

• Information on scams

  Quick links to find out if an email from BT is genuine, how to complain about nuisance calls and texts, information to help protect you from scams, and how to report a scam.

• Report abuse and phishing

  Find out how to report abuse or phishing so you can help us protect other users. We want all our customers to have a positive online experience, but unfortunately, some people misuse our network.

• Security advice

  Quick links to help you create strong passwords and keep them secure, and create and manage your online usernames and passwords.