Unlock your mobile to use with another network

Most devices these days are sold unlocked. However, if you have an older device, you may find it's locked to BT or another network.

If your device is locked to another network, you'll need to unlock it before you can use a BT SIM.

Check if it's locked.
Insert a BT SIM. If you see a message like "SIM not supported" or "Enter unlock code," your device is locked.
Request an unlock code.
Contact the network your device is locked to. They'll give you the code and instructions.
Enter the code.
Follow the steps from your previous network to unlock your device. Once unlocked, you can use your BT SIM.

Unlocking times may vary by network. Some may charge a fee.
Make sure your device is paid off before requesting an unlock.
If you enter the wrong PIN multiple times, you may be required to contact your provider for a PUK (Personal Unblocking Key) to reset the system.

Need help

If you're not sure which network your device is locked to, check your original paperwork or contact the retailer.
For BT devices, most are already unlocked. If yours isn't, chat to us.

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