If you’re not happy with your BT Mobile plan within the first 14 days, you can return your phone and cancel your service.
You have 14 days to cancel, starting from the day after your phone is delivered. You’ll need to pay for any usage up to the cancellation date.
To return a BT mobile phone, contact us on 0330 123 1500 to request a returns label and bag, then post the phone back.