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Help people with impairments or with particular needs

The UK’s ageing and unreliable copper landline network is being retired.
When BT contacts you, take action to avoid disruption to your home phone or broadband services

Further information and support are available on our Connected Together website, or by calling 0330 1234 150.

Here are some answers to help you

  • I rely on my service

    Do you have a chronic long-term illness or disability? If you do, find out if you qualify for our Free Priority Fault Repair scheme.

  • Home Essentials

    Find out more about Home Essentials - a low-cost telephone and broadband service for people on specific state benefits.

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