Here are some answers to help you

• I rely on my telephone and need it repaired urgently

  Do you have a chronic long-term illness or disability? If you do, find out if you qualify for our Free Priority Fault Repair scheme.

• How do I find out more about BT Basic?

  Find out if you're eligible for BT Basic - our cheaper phone service.

• I'm on benefits and need a cheaper phone service

  Find out more about BT Basic - a low-cost telephone service for people on specific means-tested benefits.