Who can get BT Home Essentials?
New or existing BT customers can apply. You’ll also need to be receiving one of these benefits to qualify:
New or existing BT customers can apply.
You’ll also need to be receiving one of these benefits to qualify:
- Universal Credit
(all claimants) - Pension Credit
(Guarantee Credit)
- Employment and Support Allowance
(Eligibility rules apply) - Jobseeker’s Allowance
(Eligibility rules apply) - Income Support
- Universal Credit
(all claimants) - Employment and
Support Allowance
(Eligibility rules apply) - Pension Credit
(Guarantee Credit) - Jobseeker’s
Allowance
(Eligibility rules apply) - Income Support
Don’t forget you’ll need your National Insurance number
when you order, so we can check you’re eligible.
Home Essentials broadband includes:
Guaranteed speeds
Get the speeds we promise or
£20 back with our Stay Fast Guarantee.
Strong, reliable wi-fi
Get a great connection with our
powerful Which? Best Buy Smart Hub.
Unlimited broadband
With no data caps or download limits,
you can do as much as you like online.
Security as standard
Our 3,000 security experts work 24/7
to help protect you and our network from
cyber attacks.
How do I get Home Essentials?
Frequently asked questions
How can I pay my BT Home Essentials bill?
You can pay your BT Bill by:
- Direct Debit
- online (debit or credit card)
- by phone (debit or credit card)
- by bank transfer
- at a PayPoint
Can I get BT Home Essentials if I'm on BT Basic?
Yes. If you’re a BT Basic customer you can get Home Essentials, as long as you’re eligible.
Will I have to do a credit check to get BT Home Essentials?
If you’re new to BT, we’ll carry out a credit check as part of your application. If you have a low credit score you may have to pay a security deposit. We’ll let you know what that is before you complete your order.
If you’re an existing BT customer switching to Home Essentials, we won’t carry out a credit check.
Where can I get advice on filling in benefit forms, job hunting or managing money online?
You’ll find lots of free, useful information about money matters, looking for a job, protecting your family online and much more at Skills for Tomorrow.
Does BT offer any extra help for people with disabilities or health conditions?
Yes, our Here For You hub includes help articles and advice, plus information on services and useful products.
Where can I buy a low-cost laptop or tablet?
You can find a range of starter laptops and tablets on the BT Shop.
The legal stuff
BT Broadband
Fibre from BT
91% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day. Check your speed at bt.com/speed. Our Fibre broadband is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply.‡
Full Fibre from BT
8% UK coverage. Average speeds based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will depend on home wiring, Wi-Fi connection and time of day.
Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we’ll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don’t want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account. Not all lines in an ultrafast Fibre area can support this service, call today to see if you are eligible.
93% of calls dealt within UK and Ireland, some specialist teams are located offshore.
Complete Wi-Fi guarantee:
96% UK availability. BT sends additional discs to guarantee a reliable Wi-Fi connection in every room of your home. We’ll send you up-to three discs to ensure a reliable Wi-Fi connection in every room of your home. If you still can’t get a reliable Wi-Fi connection around your home we’ll give you a one-off credit of £100 off your next BT bill. The guarantee only applies when your Smart Hub2 is connected to the fixed broadband network and it does not cover broadband faults. For full terms see bt.com/legalstuff.
4G Home Broadband
4G speeds vary by location, coverage and demand. Plans for use in fixed location only. 24 month min term. 4G coverage required.
BT Halo
BT Halo offers Our Price Promise, a Keep Connected Promise, double data (or more subject to offer) on your BT Mobile plan and access to Home Tech Experts. No Limits Plan available with selected mobile plans. Our Price Promise: annual price changes still apply. Keep Connected Promise: You’ll need to contact us to report the fault. Mobile network coverage required. Applies for the duration of your fault only. See full BT Halo terms.
BT Home Essentials
Stay Fast Guarantee
We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling 0800 800 150. If after 60 days we can’t get you back to the speed we promised we’ll give you a £20 Reward card. Up to four claims a year. Excludes outages, connection faults and home wiring outside of BT’s control.
BT Broadband and TV Installation service terms
What we provide
1. We will:
a. install and connect your BT Hub and connect a device to the BT Broadband service;
b. demonstrate a working product and test your Wi-Fi signal;
c. connect any additional kit for other BT products and services such as Complete Wi-Fi;
d. connect your BT TV to the BT Broadband, including any multi-room boxes where applicable; and
e. install a single additional cable / socket if needed in order to connect your BT Broadband Service.
2. You will be responsible for reconnecting any existing devices or equipment you may have.
Providing the Broadband installation service to you
3. In order to provide the service:
a. your property must be located on the UK mainland and Northern Ireland;
b. you must own the property or have permission from the landlord or agent managing the property and have permission from any other relevant authority to have the work done; and
c. there must be a responsible adult present in your home. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment.
Who will be carrying out the installation service?
4. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property (e.g. Full Fibre).
When the Broadband installation service starts
5. We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays.
6. If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date.
7. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge. We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment.
Cancellation
8. You may cancel your agreement for the service at any time before the engineer starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this. For details of charges please see our Tariff Guide.
9. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service.
Other things you should know
10. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.
Ownership of broadband hubs and TV boxes
- As of 13 December 2019, we own all BT Broadband Hubs (Hub 4, Smart Hub and Smart Hub 2) and TV Boxes (Z4, G4 and G5) sent out to customers. Not applicable for Hubs and Wi-Fi Discs purchased outright.
- When you replace hubs or boxes, or leave BT, please return those items to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide.
- You have a total of 60 days to return your items and which includes the time taken for us to send out a jiffy bag.
- If you prefer, you may also drop your items off in an EE store (see BT.com/returns for more details)
New Customer Packages:
BT Halo benefits
Our Price Promise : You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation. See bt.com/prices for more information.
Keep Connected Promise : See bt.com/haloterms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2 : available to Halo 3+ customers who don’t already have one.
Home Tech Experts : available to all BT Halo 3 and BT Halo 3+ customers Our Home Tech Experts are trained to install, repair and optimise BT products and service. See BT Halo terms.
Dedicated UK and Ireland-based Support : we may route your call outside the UK and Ireland under certain circumstances.
Broadband Unlimited with Landline
Prices and terms subject to change during the contract term.
For new Broadband Unlimited customers that sign up for 24 months. Price from month 25 currently £37.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡
Fibre Essential with Landline
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 24 months. Price from month 25 currently £37.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡
Fibre Essential without Landline
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 24 months. Price from month 25 currently £32.99 a month. Includes a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification. Terms apply.‡
Fibre 1 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £39.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 1 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 24 months. Price from month 25 currently £34.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 2 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £42.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we’ll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 2 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 2 Unlimited customers that sign up for 24 months. Price from month 25 currently £37.99 a month. Includes Unlimited Weekend Calls, BT Virus Protect, 1000GB Cloud and a BT Home Hub (unless BT has already provided you with one). If you leave in the first year, we’ll charge you up to £65 towards the cost of your new Hub. Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre with Halo3 customers that sign up for 24 months. Price from month 25 currently £55.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 100 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo 3 customers that sign up for 24 months. Price from month 25 currently £59.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 250 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 250 with Halo3 customers that sign up for 24 months. Price from month 25 currently £64.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 100 with Halo 3
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo3 customers that sign up for 24 months. Price from month 25 currently £59.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 300 with Halo 3
Prices and terms subject to change during the contract term.
For new Full Fibre 300 with Halo 3 customers that sign up for 24 months, £64.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡
Full Fibre 900 with Halo 3
Prices and terms subject to change during the contract term.
For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £69.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡
Fibre with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre with Halo3+ customers that sign up for 24 months. Price from month 25 currently £65.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 100 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo 3+ customers that sign up for 24 months. Price from month 25 currently £69.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 250 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 250 with Halo 3+ customers that sign up for 24 months. Price from month 25 currently £74.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 100 with Halo 3+
Prices and terms subject to change during the contract term.
For new Fibre 100 with Halo3+ customers that sign up for 24 months. Price from month 25 currently £69.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 300 with Halo 3+
Prices and terms subject to change during the contract term.
For new Full Fibre 300 with Halo 3+ customers that sign up for 24 months, £74.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡
Full Fibre 900 with Halo 3+
Prices and terms subject to change during the contract term.
For new Full Fibre 900 with Halo 3+ customers that sign up for 24 months, £80.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡
Fibre 100 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £47.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.
Fibre 100 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £42.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.
Fibre 250 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 250 customers that sign up for 24 months. £57.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.
Fibre 250 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 250 customers that sign up for 24 months. £52.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.
Full Fibre 100 with Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £47.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.
Full Fibre 100 without Landline
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 24 months. £42.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.
Full Fibre 500 with Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 500 customers that sign up for 24 months. £57.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡
Full Fibre 500 without Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 500 customers that sign up for 24 months. £52.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability. Terms apply.‡
Full Fibre 900 with Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 900 customers that sign up for 24 months. £67.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability..‡ Terms apply.‡
Full Fibre 900 without Landline
Prices and terms subject to change during the contract term.
For new Full Fibre 900 customers that sign up for 24 months. £62.99 a month from month 25. Includes 1000 GB Cloud Storage, BT Virus Protect and a BT Smart Hub. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability..‡ Terms apply.‡
9 and 12 Month Student Deals
Fibre Essential 9 months
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 9 months. Price from month 10 currently £35.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 1 9 months
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 9 months. Price from month 10 currently £39.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 2 9 months
Prices and terms subject to change during the contract term.
For new Fibre 2 customers that sign up for 9 months. Price from month 10 currently £41.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 100 9 months
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 9 months. Price from month 10 currently £44.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 100 9 months
Prices and terms subject to change during the contract term.
For new Full Fibre 100 customers that sign up for 9 months. Price from month 10 currently £44.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 300 9 months
Prices and terms subject to change during the contract term.
For new Full Fibre 300 customers that sign up for 9 months. Price from month 10 currently £49.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 900 9 months
Prices and terms subject to change during the contract term. For new Full Fibre 900 customers that sign up for 9 months. Price from month 10 currently £54.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre Essential 12 Months
Prices and terms subject to change during the contract term.
For new Fibre Essential customers that sign up for 12 months. Price from month 13 currently £32.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 1 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 1 customers that sign up for 12 months. Price from month 13 currently £37.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 2 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 2 customers that sign up for 12 months. Price from month 13 currently £39.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Fibre 100 12 Months
Prices and terms subject to change during the contract term.
For new Fibre 100 customers that sign up for 12 months. Price from month 13 currently £42.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 100 12 months
Prices and terms subject to change during the contract term.
For new Full Fibre 100 customers that sign up for 12 months. Price from month 13 currently £42.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 300 12 months
Prices and terms subject to change during the contract term.
For new Full Fibre 300 customers that sign up for 12 months. Price from month 13 currently £47.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
Full Fibre 900 12 months
Prices and terms subject to change during the contract term. For new Full Fibre 900 customers that sign up for 12 months. Price from month 13 currently £52.99 a month. Includes BT Virus Protect, 200GB Cloud and a BT Home Hub (unless BT has already provided you with one). Compatible line required otherwise £49.99 connection charge may apply. Payment by Direct Debit. BT Virus Protect works on compatible PC/MACs. BT Cloud: You need to activate the service yourself. This service will be stopped and your back-up files deleted if you don’t use it for 90 days. Subject to availability, minimum line speed and computer specification.
30 day rolling contracts
Available via BT.com only. 30 day rolling plan requires 30 days cancellation notice. Any additional products with minimum commitment are not eligible to be taken in conjunction with this offer. Requires £50 activation fee upfront. Line Rental included in monthly cost. Customers will be charged for any unreturned equipment if they decide to cancel.
Reward Card
You must claim your BT Reward Card within 3 months of placing your order on bt.com by entering your details on www.bt.com/manage/bt-reward-card/, and must activate the card within 3 months of issuance.
If installed prior to 31-Oct: Following a successful claim, your card will be sent to the broadband installation address. Offer, BT Reward Card & BT terms apply -www.bt.com/manage/bt-reward-card/
If installed from 1-Nov onwards: Following a successful claim, your card will be sent to the email account you signed up with. Offer, BT Reward Card & BT terms apply -www.bt.com/manage/bt-reward-card/
The card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by Mastercard International Inc. Mastercard® is a registered trademark of Mastercard International Incorporated. GVS Prepaid Ltd.’s company registration number is 09193070 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD
Please note that Reward cards can also be referred to as BT Reward cards – they are the same thing.
BritBox Offer: Available to customers on BT consumer broadband plan UK residents only. Offer is available for six consecutive months. The six months starts as soon as we receive your request for Britbox. If Britbox is removed from your account at any point during the six-month period, you’ll be unable to get this offer again. At the end of the offer period, you’ll be automatically charged the standard monthly price for BritBox (currently £5.99 pm) and data used will decrement from any plan allowances depending on how you access the content. You can cancel the offer at any time. Offer is non-transferable. Britbox is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. Service is on demand content only. Device limitations apply. Compatible device required to stream content –see www.britbox.co.uk/help. Compatible equipment required to cast content to your TV. Terms apply. See BT.com/legalstuff. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content is variable and may be withdrawn at any time. Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of Britbox. Britbox terms apply. For more details see www.britbox.co.uk/terms.
BritBox Chargeable: £5.99 pm a month. Data used will decrement from any plan allowances depending on how you access the content. You can cancel the offer at any time. Offer is non-transferable. BritBox is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. Service is on demand content only. Device limitations apply. Compatible device required to stream content –see www.britbox.co.uk/help. Compatible equipment required to cast content to your TV. Terms apply. See BT.com/legalstuff. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content is variable and may be withdrawn at any time. Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of Britbox. Britbox terms apply. For more details see www.britbox.co.uk/terms.
Fibre speeds
BT Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring. If your line won’t support our top speed, we’ll offer the best speed available. We’ll always offer the best available speed on your line.
Broadband Extras
BT Virus Protect
BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo 2 with Fibre which comes with 15 devices. You can increase to 15 licences for only £4 a month, with the first month free. You’ll need to activate and download this service, it may not work with some computer or mobile systems. See details.
* based on 5x McAfee True Key licenses and BT Virus Protect
BT Parental Controls
BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. The Account Holder needs to set up and maintain this service. If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.
BT Cloud
BT doesn’t support activities that infringe the copyrights of the holder. You need to activate the service yourself. You’ll get 10GB free storage with Broadband Unlimited , 200GB free storage with Broadband Unlimited and Fibre 1 or 1TB with Fibre 2. Some existing BT Broadband customers may need to re-contract to get 50GB. Terms apply.
BT TV
BT TV
We may sometimes make changes to the TV content and software we provide, for example changing the look and feel of one of our apps. We’ll tell you about important changes in advance. £50 charge for an engineer install or £30 for Broadband extenders, if necessary. Availability of channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). You’ll need to pay by Direct Debit. If purchasing a TV & Broadband package a £9.99 delivery charge for the BT Hub and BT TV box will be applied. If TV is purchased separately a one off £9.99 charge applies. Subject to availability. Terms apply. We’ll charge you for on demand content.
TV Packages
Prices, terms and BT TV content subject to change during the contract term.
BT TV Starter (Copper)
BT TV Starter: For new BT TV customers that sign up for 18 months. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. If you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Minimum line speed required to watch the live AMC channel and BT Sport Payment by direct debit. Subject to availability. Terms apply.
BT TV Starter (Fibre)
BT TV Starter: For new BT TV customers that sign up for 18 months. Requires BT Fibre. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. £9.99 delivery charge applies to existing BT Broadband customers. If you stop your service in the first year we will charge you up to £99. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.
BT TV Essential
Prices, terms and BT TV content subject to change during the contract term.
BT TV Essential: For new BT TV customers. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. If you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.
BT TV Classic
Prices, terms and BT TV content subject to change during the contract term.
BT TV Classic: For new BT TV customers with BT Fibre. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Classic includes a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.
BT TV Entertainment
Prices, terms and BT TV content subject to change during the contract term.
BT TV Entertainment: For new BT TV customers with BT Fibre. 18 month contract. Existing broadband customers must have 18 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Entertainment includes up to 20 premium channels, the BT TV App and a recordable TV box, if you stop your service in the first year we will charge you up to £199. HDMI connection required. Optional £49 charge for an engineer install or £30 for Broadband extenders, if required. App available on up to 2 compatible devices (Android 4.1.2. Or above / iOS6 or above). Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.
Entertainment Extra HD
Entertainment Extra: For new BT TV customers with BT Fibre. 24 month contract. Existing broadband customers must have 24 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Entertainment Extra includes AMC, up to 80 Freeview channels, up to 31 premium entertainment channels, up to 25 premium HD channels, BT TV App and a recordable TV box; if you stop your service in the first year we will charge you up to £249 towards the cost of the box. For HD access you’ll need an HD ready TV & cabling. HDMI connection required. A 10m cable will be provided. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. Customers who also purchase BT Sport for £10 per month will need a compatible 4K TV and a fast enough line speed to view 4K content. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.
Entertainment Extra 4K
Entertainment Extra: For new BT TV customers with BT Fibre. 24 month contract. Existing broadband customers must have 24 months remaining on your contract, if not you’ll need to re-contract your broadband. BT TV Entertainment Extra includes AMC, up to 80 Freeview channels, up to 31 premium entertainment channels, up to 25 premium HD channels, BT TV App and a recordable TV box; if you stop your service in the first year we will charge you up to £249 towards the cost of the box. For HD access you’ll need an HD ready TV & cabling. HDMI connection required. A 10m cable will be provided. Optional £30 charge for an engineer install or £10 for Mini Connectors, if required. Customers who also purchase BT Sport for £10 per month will need a compatible 4K TV and a fast enough line speed to view 4K content. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). Payment by direct debit. Subject to availability. Terms apply.
Bolt-ons
Bolt–ons available on a one month minimum term. Monthly charge of £4 Music on demand / £6.50 HD Extra channels / £5 Kids Extra channels.
HD Extra
You’ll need an HD ready TV & cabling. Free for first three months. One month minimum term. £6.50 from month four. Terms apply.
HD
HD on demand requires suitable HDMI cable, a HD ready TV and 5Mbps minimum line speed for streaming. Subject to availability. Terms apply.
Netflix
Available on a one month minimum term for £5.99 a month. If you watch Netflix on a TV box it will not count towards your broadband usage. Watching on your laptop or other device will. See https://help.netflix.com/legal/termsofuse for details.
AMC on BT TV
You’ll need sufficient line speed and a subscription to BT TV to watch the live AMC channel on BT TV. If you would like to get AMC, you just need to select the AMC Option whilst personalising your package. If you Opt out of AMC, the channel and/or catch-up content will remain enabled for a set period and will cease within 3 months. AMC is a separate bolt-on bonus channel and may be removed at any time.
HD
You’ll need an HD ready TV & cabling. Free for first three months. One month minimum term. Terms apply.
Sky Cinema
11 Sky Cinema channels plus video on demand bolt–on available to BT Fibre customers only. Excludes Sky Cinema Premiere+1, MGM and may exclude subsequent channel launches. Available on a one month minimum term, for £16 a month.
Sky Sports Main Event HD and Sky Sports Extra HD
To watch and record Sky Sports HD (and any additional HD) channels simultaneously you will require a Fibre download speed above 30 Mb/s”
Sky Sports HD [Fibre only]
Sky Sports Main Event and Sky Sports Extra HD channels available to BT Fibre customers with a TV box. There’s a one month minimum term and a cost of £36. Terms apply.
Sky Sports SD/HD [Fibre only]
Sky Sports Main Event and Sky Sports Extra SD/HD channels available to BT Fibre customers with a TV box. There’s a one month minimum term and a cost of £30 a month for SD or £36 a month for HD. Terms apply see http://www.productsandservices.bt.com/consumer/terms.
BT Landline
See our tariff guide for details of all our standard prices.
Calls to service numbers
Calls to service numbers starting 084, 087, 09 & 118 consist of a 20.90p per minute access charge from BT, plus a service charge set by the company you call.
Where calling plans include a set number of minutes we always round up to the nearest minute.
Pay As You Go: 30 day minimum term. 20p per minute for all UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands.
500 Minutes: 30 day minimum term. 500 inclusive anytime minutes to UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands. Maximum of 150 calls to 0845 and 0870 numbers. If you exceed your 500 Minute calling plan allowance two months in a row we’ll move you onto our Unlimited Minutes plan.
700 Minutes: 30 day minimum term. 700 inclusive anytime minutes to UK landlines, UK mobiles and 0845 and 0870 numbers excluding the Channel Islands. Maximum of 150 calls to 0845 and 0870 numbers. If you exceed your 700 Minute calling plan allowance two months in a row we’ll move you onto our Unlimited Minutes plan.
Unlimited Minutes: 30 day minimum term. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. 150 calls or 1000 minutes a month to 0845 and 0870 numbers.
International Freedom
Only £8.99 a month. Includes calls to landlines in 36 International destinations. For residential customers on a BT Calling Plan. Minimum 1 month term. Fair use policy (calls over 600 minutes a month will be charged from 6p a minute) and Terms and Conditions apply. Some regions are included or excluded within countries:
- Australia includes the Christmas Islands & Cocos Islands
- Cyprus excludes Northern Cyprus
- Ireland is the Republic of Ireland. Calls made from Northern Ireland to fixed lines in the Republic of Ireland are not included within International Freedom & will be charged at standard rates.
- Italy includes the Vatican City
- New Zealand includes the Chatham Islands
- Spain includes the Canary Islands
Friends & Family International
Only £2.11 a month. A 24.32p call set up fee applies.
Call Diversion
Customers pay for the diverted leg of the call at applicable rates.
BT Answer 1571 voicemail
Opt-in is required. £3.69 a month. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1. This is because calling 1571 may lead to a chargeable call. A facility fee of 35p, will also be charged for the call set-up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your supplier.
BT 1471
Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 35p. The fee will apply when you press 3 to return your last caller’s call. This charge applies whether or not the call is connected. If you don’t want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.
BT8600 Nuisance Call Blocker
Nuisance call blocking functionality blocks up to 100% of nuisance/unwanted calls. To block nuisance calls you need the Caller Display service to be active on your account. See details.
Line rental
You can pay for your monthly line rental either by direct debit for £21.10 a month for Standard Line or by paying £219.84, equivalent to £18.32 a month by credit/debit card for 12 monthly payments in advance (Line Rental Saver). You’ll need to pay any additional call charges by Direct Debit. You’ll receive e-billing. Connection charges may apply for new connections. There’s a 12 month minimum term. Exclusions and conditions apply.
Home Phone Saver 2020
£21.99 a month. Available to new and existing BT customers that sign up for an 18 month minimum term. Package includes BT line rental and unlimited calls to UK* landlines for up to an hour. Also included when you opt in are: BT Privacy Caller Display, Anonymous Call Reject, and Free 1471 call return. This package cannot be taken alongside BT Broadband with calls bundles, Line Rental Saver or Line Rental Plus. Terms apply.
Line Rental Plus
£23.10 a month. Available to new and existing standard BT line rental customers. A 12-month minimum term applies for new line rental contracts. Includes PromptCare, Choose to Refuse, SMS alerts, Premium Rate Service and International Call Barring. You can pay for Line Rental Plus by any method unless you take another service that requires payment by Direct Debit. Connection charges may apply. Terms apply. PromptCare operates between 8am and 6pm on weekdays and Saturdays. We aim to repair a fault by midnight on the next working day after you report the fault to us unless a specific appointment date is agreed. Faults reported after 9pm Monday to Saturday, or anytime on Sundays or on public or bank holidays, will be treated as if you reported the fault at 8am on the next working day. PromptCare is not available on telephone lines provided using fibre technology.
BT Sport
BT Sport App Only
BT Sport App: New 18-month BT Broadband contract required. You can only access BT Sport in the UK. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Maximum of 2 devices may be used simultaneously.
BT Sport on BT TV with BT Broadband
BT Sport with BT TV: £10.00 a month. 18 month contract. New 18-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit. Terms apply.
BT Sport on BT TV with BT Fibre
BT Sport with BT TV: £10.00 a month. 18 month contract. New 18-month BT Broadband and BT TV contracts required. Prices and BT Sport content subject to change at any time. Payment by Direct Debit. Terms apply.
BT Sport on Sky Digital Satellite Platform
BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. e-billing required. UK only. Terms apply.Prices and BT Sport content subject to change at any time.
BT Sport HD
BT Sport HD service requires HD ready TV & cabling; Sky customers need a black Sky box. Available to new and existing non-HD BT Sport customers that watch BT Sport on Sky or BT TV with BT Fibre. There’s a one month minimum term. £6.50 a month from month four.
BT Sport on Sky – Second Box
For new and existing customers who access BT Sport via the Sky Digital Satellite Platform and have a Sky Multi-room subscription, signing up to BT Sport Second Box on a rolling one month contract. You’ll get BT Sport Second Box at no extra charge for the first three months. From month four you will pay the standard monthly subscription charge (currently £6 a month). It must be taken with a standard BT Sport subscription. You can end your subscription to BT Sport Second Box at any time subject to 30 days notice. Offer excludes existing BT Sport Second Box customers.
BT Sport on Sky TV Only (1 month contract)
BT Sport on Sky Digital Satellite Platform: BT Sport is also available on the Sky Digital Satellite Platform for customers who sign up on a rolling 1 month basis. £35 activation charge applies. Sky box and active viewing card required. Excludes Multiscreen. E-billing required. UK only. Prices and BT Sport content subject to change at any time. Terms apply.
BT Sport on Sky TV Only (12 month contract)
BT Sport: For UK residential customers. BT Sport on Sky TV requires Sky box, active viewing card and 12-month BT Sport contract. Excludes Multiscreen. £20 activation charge applies. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.
BT Sport on Sky TV with BT Broadband
BT Sport on Sky TV with BT Broadband: For UK residential BT Broadband customers. New 18-month BT Broadband contract required. BT Sport on Sky TV also requires Sky box, active viewing card and 18-month BT Sport contract. Ongoing BT Broadband contract renewal needed to get discounted BT Sport. £22.75 a month out of contract charge applies if you don’t renew your BT Broadband contract. Excludes Multiscreen. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.
BT Sport on Talk Talk (12 month contract)
BT Sport: For UK residential customers. BT Sport on TalkTalk TV requires TalkTalk provided recordable TV box, active TalkTalk TV subscription and 12-month BT Sport contract. £20 activation charge applies. E-billing required. Prices and BT Sport content subject to change at any time. Terms apply.
BT Sport on Talk Talk (1 month contract)
BT Sport on TalkTalk TV: BT Sport is also available on TalkTalk TV for customers who sign up on a rolling 1 month basis. £35 activation charge applies. TalkTalk provided recordable TV box and TalkTalk TV subscription required. E-billing required. UK only. Prices and BT Sport content subject to change at any time. Terms apply.
BT Mobile
£50 off selected mobile phones from the BT Shop when you buy a BT Mobile SIM Only plan
£50 discount code available to new BT Mobile SIM Only customers against the purchase of selected mobile phones on the BT Shop discount offer page – as indicated on the phone description. £50 discount does not apply to iPhone purchases. One discount code per mobile phone purchase. Your discount code will be sent by e-mail once we have accepted your order for a BT Mobile SIM Only plan. You must redeem your discount code within 9 months of our order confirmation email. There is no cash alternative to this offer. Subject to availability. Any purchase made will be subject to BT Shop standard terms of sale. Delivery charge of £4.99 applies to every order. Terms apply. BT reserves the right to suspend or cancel the offer at any time.
Includes BT Sport on the app
This offer is available on the following eligible plans
(i) new BT Mobile SIM Only, Family SIM, Data Only SIM or smartphone customers who are ordering a plan costing £15 or more per month (including Broadband discount), or £20 per month (excluding Broadband discount) and
(ii) existing BT Mobile SIM Only, Family SIM, Data Only SIM or smartphone customers who are on a plan costing £15 or more per month (including Broadband discount), or £20 per month (excluding Broadband discount).This offer includes access to BT Sport accessible by the BT Sport smartphone app only. BT Sport content cannot be watched on larger devices such as laptops or tablets, via Chromecast or Airplay, or via the webplayer.
If you have any open orders on your account currently, we’ll process this order right after any existing orders are complete.
Customers who have purchased plans costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), please choose another Sport option through bt.com/mybt.
We’ll send you an email confirmation once the order is placed.
If you choose to downgrade your eligible plan to a plan costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), then you’ll retain your access to inclusive BT Sport. If you cancel your eligible plan then you’ll no longer be able to access inclusive BT Sport. Other exclusions and conditions may apply.
BT Sport terms of service apply to all customers who take up this offer, and are available at bt.com/legalstuff
The BT Sport App works on iPhone and iPad (iOS 8 and above), selected Android devices with OS 4.3 and selected Windows 10 devices. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G/5G and a compatible device.
(i) new BT Mobile SIM Only, Family SIM, Data Only SIM or smartphone customers who are ordering a plan costing £15 or more per month (including Broadband discount), or £20 per month (excluding Broadband discount) and
(ii) existing BT Mobile SIM Only, Family SIM, Data Only SIM or smartphone customers who are on a plan costing £15 or more per month (including Broadband discount), or £20 per month (excluding Broadband discount).This offer includes access to BT Sport accessible by the BT Sport smartphone app only. BT Sport content cannot be watched on larger devices such as laptops or tablets, via Chromecast or Airplay, or via the webplayer.
If you have any open orders on your account currently, we’ll process this order right after any existing orders are complete.
Customers who have purchased plans costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), please choose another Sport option through bt.com/mybt.
We’ll send you an email confirmation once the order is placed.
If you choose to downgrade your eligible plan to a plan costing less than £15 per month (including Broadband discount), or less than £20 per month (excluding Broadband discount), then you’ll retain your access to inclusive BT Sport. If you cancel your eligible plan then you’ll no longer be able to access inclusive BT Sport. Other exclusions and conditions may apply.
BT Sport terms of service apply to all customers who take up this offer, and are available at bt.com/legalstuff
The BT Sport App works on iPhone and iPad (iOS 8 and above), selected Android devices with OS 4.3 and selected Windows 10 devices. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G/5G and a compatible device.
Monthly Spend Cap
Your spend cap is for data, minutes or texts beyond your plan’s monthly allowance, you can set a limit on what you spend. Any add-ons you buy won’t count towards the spend cap and you’ll get separate one-off or monthly charges for these.
Your initial cap is set to £40 for out of plan spend and £35 for data roaming, you can decrease your limit to £0 or increase up to a maximum of £200 subject to your credit status.
BT Wi-fi & 4G
See btwifi.com. BT Mobile customers get access to the wi-fi hotspots already available to existing BT Broadband customers.4G speeds vary by location, coverage and demand.
5G
Check Coverage checker before buying. Speeds vary by location, coverage and demand. 5G coverage, plan & compatible device needed.
Add ons
Extra Speed - With Extra Speed 4G, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed 4G is not available on BT Business Mobile plans.
Roaming - Travel Data Pass is a daily data roaming add-on available to all new and existing BT Mobile customers. USA Data Roaming add-ons are no longer available for sale. They are valid for 30 days or until you’ve used up all the data – whichever comes first.
Wi-Fi Calling
Available on selected enabled BT Mobile handset plans and iPhone 5S and above. Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. See Wi-Fi Calling. Terms apply.
4G Calling
Available on selected enabled BT Mobile handset plans and iPhone 6 and above. 4G connection required. All calls or texts charged as per your BT Mobile plan. See 4G Calling. Terms apply.
Wi-Fi / 4G Calling
Available on selected enabled BT Mobile handset plans. 4G Calling also available on iPhone 6 and above – 4G connection required. Wi-Fi Calling also available on iPhone 5S and above - Wi-Fi connection required. All calls or texts charged as per your BT Mobile plan. Terms apply.
Pre-order
If you’re a new BT Mobile customer or an existing BT mobile SIM only customer you can apply to pre-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624.
Applying for a Pre-Ordered Device
Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your pre-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.
Paying for your Pre-Ordered Device
You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to pre-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your pre-order may be cancelled. You can cancel your pre-order at any point until we charge your card for this upfront fee.
Getting your Pre-Ordered Device
If your pre-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date, unless we tell you otherwise. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your pre-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too
Back-order
If you’re a new BT Mobile customer or an existing BT mobile SIM only customer, and we are out of stock of the device you want to order, you can apply to back-order selected mobile handsets. You can do this at bt.com/mobile or by calling us at 0800 032 6624.
Applying for a Back-Ordered Device
Before we can accept your request you’ll have to pass credit checks. If you pass these checks, we’ll send you an order confirmation by e-mail. Your back-order isn’t confirmed until you get this. When you do, your account will be activated and you’ll be subject to our terms and conditions for service, which you can read at bt.com/legalstuff.
Paying for your Back-Ordered Device
You might have to pay an upfront fee for your device. If you do, we’ll take your bank card details when you apply to back-order. But we won’t charge your bank card until we’ve allocated a device to you. If this payment fails (for example due to lack of funds), your back-order may be cancelled. You can cancel your back-order at any point until we charge your card for this upfront fee.
Getting your Back-Ordered Device
If your back-order is confirmed, we’ll aim to send your new device to you within 30 days of the official launch date. Sometimes, we won’t be able to get your device to you within 30 days of the official launch date (because of high demand, for example). If this is the case, and you don’t want to wait longer than 30 days, you can cancel your back-order. But as set out above, you can’t do this if we have already charged the upfront fee to your bank card. This does not affect your statutory rights to change your mind within 14 days of receiving your device and only pay for the services you have used. We’ll start charging you for your BT Mobile service in the normal way from the day after we’ve dispatched your new device to you and your minimum term will start from that date too.
BT Mobile Handsets Plans
Discounted price for BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK.. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 31.35p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/terms.
Handset Unlocking
We’ve started to lock some of our handsets to the BT Mobile network which means if you want to use it with another provider’s SIM card, you’ll need to request an unlock from us.
How much does it cost to unlock my device?
First 6 months of contract
Cost
You’re not able to unlock within the first 6 months of your contract. The exception is where you’ve ceased your BT Mobile service and have paid your final bill which would include the early termination charges.
6 months onwards to month 24
Cost
£8.99
Month 24 onwards
Cost
Free
A second hand device locked to BT, bought from eBay, Gumtree or handed down etc
Cost
£8.99
Situation
Cost
First 6 months of contract
You’re not able to unlock within the first 6 months of your contract. The exception is where you’ve ceased your BT Mobile service and have paid your final bill which would include the early termination charges.
6 months onwards to month 24
£8.99
Month 24 onwards
Free
A second hand device locked to BT, bought from eBay, Gumtree or handed down etc
£8.99
Are there any devices that cannot be unlocked?
We will not unlock any handsets which have been reported lost or stolen.
How long will it take for BT to unlock my device?
We aim to unlock all devices within 72 hours. If we need to contact the manufacturer to get a code, it may take 10 days. But, we’ll be in touch if that’s the case.
Prices may change at any time during the contract
Available to new customers and existing BT Mobile SIM-Only or Family SIM customers. BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage and demand. One minute minimum call charge. Service numbers beginning 084, 087, 09 and 118 have an access charge of 31.35p per minute plus a service charge set by the company you call. 0800 numbers and calls to voicemail included. Early termination charge may apply if you stop your service in the first 24 months, see bt.com/legalstuff.
Pre-order: Subject to stock availability. Pre-order terms apply, see bt.com/mobile.
BT Mobile Extras
Extra Speed
With Extra Speed, the maximum speed available through the network is capped at 60 Mbps rather than 30 Mbps on our standard 4G. The speeds you get on your phone will be lower, and depend on things like the number of users, distance from the mast and the type of 4G phone you have. This add on is valid from the moment you buy it and then runs on a 30 day rolling contract. Extra Speed is not available on BT Business Mobile plans.
Data and minute add-ons
These add-ons run on a 30 day rolling contract until you cancel them. When you first buy an Add-On, it lasts until the date of your next BT Mobile bill. It covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. Add-On allowances reset at the start of each billing month. You can only have one data and one minutes Add-On at any one time.
A UK Add-On covers minutes or data used over your inclusive plan allowance, up to the allowance for that Add-On, from your last BT Mobile bill until your next one. (So if you buy a 500MB Add-On 10 days before the date of your next bill, it’ll cover the data you use for those days and the previous 20). The add-on renews automatically every month on the date you get your BT Mobile bill, unless you cancel it.
If you don’t want your UK Add-On to renew automatically, you’ll need to contact us to cancel it before the date of your next BT Mobile bill. (You can still carry on using it until the date of your next bill and we won’t charge you again). Any unused allowance won’t carry over when your billing month ends. And if you go over your allowance, standard charges will apply. You can have a maximum of one for minutes and one for data at any one time. We won’t transfer or refund UK Add-Ons. They’re for your personal use and subject to BT Mobile Service terms and conditions.
BT Reward Card Terms
BT Reward Card is available to new and existing BT Mobile customers ordering the service through bt.com, excluding BT employees.
Available on single SIMs and the first SIM in each Family SIM plan; excludes re-grades & re-contracts.
You will need to have ordered a new BT Mobile plan online during a promotional period and waited 30 days before claiming. Your BT Reward Card could take up to 30 days from claim date to arrive.
On receipt you must activate the card within 3 months via the activation code, which will be sent to you by email to the email address provided with your order. The card is a non-reloadable prepaid card with no cash access (ATM or cash back). The BT Reward Card can be used at most merchants which display the Mastercard® acceptance mark until the funds on the card are depleted or until the card expiry date. Unspent funds which remain on the card after expiry date printed on the card cannot be redeemed. The card cannot be used at any Customer Activated Terminals (such as but not limited to pay@pump, toll roads, car parks or train ticket terminals), for subscriptions automated periodic payments, to withdraw cash via cashback ATM, foreign exchange bureaus, gambling, or any illegal goods services. The prepaid card offer is open to UK residents only, over the age of 18.
Your BT Reward Card is issued by Blackhawk Network (UK) Ltd , an Electronic Money Institution authorised in the UK by the FCA with Firm Reference number 900023; pursuant to license from Mastercard International . Mastercard® is a registered trademark of Mastercard International Incorporated. Blackhawk Network (UK) Ltd company's registration number is 05802971 and its registered office is at Westside, London Road, Hemel Hempstead, HP3 9TD.
Broadband BT Reward Card will be sent to the installation address. BT Mobile Reward Card will be sent to the address where we delivered your BT Mobile product If you end your agreement for service before the end of the minimum contract period you’ll have to pay an early termination charge. You can see details at: bt.com/termcharges .
All services are subject to BT's standard terms and conditions which are at bt.com/legalstuff
There is no cash alternative for BT Reward Cards. The BT Reward Card can be replaced if lost or stolen for a £3 fee.
If a BT Reward Card was offered on the date you placed your order, it will expire 3 months after the date your broadband order was installed or mobile order activated, unless you claim your BT Reward Card. BT reserves the right to remove the offer at any time. BT Reward Cards are subject to suppliers own terms and conditions.
BT Halo Broadband benefits
Our Price Promise: You’ll keep the same monthly price, when your contract ends. This doesn’t include any changes as a result of annual percentage increase in the Consumer Price Index (CPI) rate of inflation plus 3.9%. See bt.com/prices for more information.
Keep Connected Promise: See BT Halo terms. You’ll need to contact us to report the fault or home move. Mobile network coverage required. Applies for the duration of your fault or home move only.
Smart Hub 2: available to BT Halo 2 customers who don’t already have one.
Dedicated UK and Ireland-based Support: we may route your call outside the UK and Ireland under certain circumstances.
BT Halo Mobile benefits
Fastest 4G speed: your actual speed will depend on factors such as your mobile coverage, demand and location.
No Limits Plan:New and existing BT Halo customers taking selected BT Mobile plans. Unlimited anytime calls to UK landlines and UK mobiles excluding the Channel Islands. 150 calls or 1000 minutes a month to 0845 and 0870 numbers.
12 months featured SIM Only offers: Available between 23/07/2021 to 02/09/2021
6GB SIM – Monthly price £9 a month for BT Broadband customers; £14 a month for non-BT Broadband customers.
15GB SIM – Monthly price £12 a month for BT Broadband customers; £17 a month for non-BT Broadband customers.
40GB SIM – Monthly price £15 a month for BT Broadband customers; £20 a month for non-BT Broadband customers.
12 months featured Family SIM offers: Available between 23/07/2021 to 02/09/2021
6GB SIM x3 – Monthly price £23 a month for BT Broadband customers; £28 a month for non-BT Broadband customers.
15GB SIM x3 – Monthly price £30 a month for BT Broadband customers; £35 a month for non-BT Broadband customers.
40GB SIM x3 – Monthly price £39 a month for BT Broadband customers; £44 a month for non-BT Broadband customers.
Featured Smartphone offers : Available between 02/07/2021 to 26/08/2021
Google 4a – 3GB for £12 – Save £96 Available to new and existing BT Mobile customers.
Google 4a – 15GB for £15 – Save £96 Available to new and existing BT Mobile customers.
iPhone 11 – 3GB for £34 – Save £72 Available to new and existing BT Mobile customers.
iPhone 11 – 15GB for £37 – Save £72 Available to new and existing BT Mobile customers.
iPhone 11 – 100GB for £41 – Save £72 Available to new and existing BT Mobile customers.
Mobile Handset and SIM prices may change at anytime during the contract.
Available to new and existing customers (excludes business). Payment is by direct debit and subjective credit status. UK calls to UK landlines (starting 01, 02, 03) and UK mobiles, standard UK texts and data within the UK. Speeds vary by location, coverage, and demand. One minute minimum call charge. begin 084,087, 09 and 118 have access charge of 31.35p per minute plus a service charge set by the company you call.
Terms and conditions - EE and BT are part of the BT group
Your EE mobile contract will be with EE Ltd. Your BT Broadband contract is with BT Plc and is unaffected. 10% off EE: Offer available to selected BT Broadband customers when joining EE on a pay monthly handset or 12 months or more SIM only plan. New EE customers only. Consumer plans only. One discount per BT account. Accounts must be registered in same name and address. Discount is on the monthly price of the EE plan only - excludes upfront device cost, out of bundle call charges and all other costs. Discount applied after sale and your broadband service is active and will show on EE bill. No cash alternative. Cannot be used in conjunction with any other offer unless expressly stated. Offer is non-transferable. 5G: Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. For all other terms, see ee.co.uk/terms.
Apple TV deal
Deal includes: iPhone 11, iPhone 11 pro, iPhone 11 pro Max, iPhone XR, iPhone SE and iPhone 7
For devices purchased/activated after 10 September:
1 year included
£4.99/month.
For devices purchased/activated before 10 September:
7-day free trial
Free sample episode
£4.99/month.
How to activate one year of Apple TV+?
1) Turn on your new iPhone, iPad, iPod touch, Apple TV, or Mac, and sign in with your Apple ID.
2) The offer should appear immediately after you launch the Apple TV app. If not, scroll down in Watch Now until the offer appears.
3) Tap Enjoy 1 Year Free. You might be asked to enter your Apple ID password, confirm your billing information, or add a valid payment method.
2) The offer should appear immediately after you launch the Apple TV app. If not, scroll down in Watch Now until the offer appears.
3) Tap Enjoy 1 Year Free. You might be asked to enter your Apple ID password, confirm your billing information, or add a valid payment method.