BT Home Essentials is broadband for people on benefits

Home Essentials

Stay connected with our low-cost broadband and phone
plans. Available if you’re on specific benefits, they’re
perfect for everything from accessing services to video
calls and streaming TV.

Stay connected with our
low-cost broadband and phone
plans. Available if you’re on
specific benefits,they’re perfect
for everything from accessing
services to video calls and
streaming TV.

Fibre broadband from

£15per
month

Plus £9.99 P&P. Or get
a call-only plan for £10 a month.

Plus £9.99 P&P. Or get
a call-only plan for £10 a month.

Average speeds up to

67Mb

Enter your postcode below
to see what speeds you could get.

Enter your postcode below
to see what speeds you could get.

12 month contract

No early exit fees, so you’re not tied
in if your circumstances change.

No early exit fees, so you’re not
tied in if your circumstances change.

Instant online check

With our eligibility check, you’ll
find out immediately if you qualify.

With our eligibility check, you’ll find
out immediately if you qualify.

Who can get BT Home Essentials?

New or existing BT customers can apply. You’ll also need to be receiving one of these benefits to qualify:

New or existing BT customers can apply.
You’ll also need to be receiving one of these benefits to qualify:

  • Universal Credit
    (all claimants)
  • Pension Credit
    (Guarantee Credit)

Don’t forget you’ll need your National Insurance number
when you order, so we can check you’re eligible.

BT’s Smart Hub is a Which Best Buy.

Home Essentials broadband includes:

Guaranteed speeds

Get the speeds we promise or
£20 back with our Stay Fast Guarantee.

Strong, reliable wi-fi

Get a great connection with our
powerful Which? Best Buy Smart Hub.

BT’s Smart Hub is a Which Best Buy.

Unlimited broadband

With no data caps or download limits,
you can do as much as you like online.

Security as standard

Our 3,000 security experts work 24/7
to help protect you and our network from
cyber attacks.

How do I get Home Essentials?

If you qualify, you’ll get Home Essentials for a year, even if you come off benefits.

After 12 months, we’ll run another eligibility check. If you still qualify,
we’ll keep you on the same plan. If anything’s changed, we’ll let you know.

If you qualify, you’ll get Home
Essentials for a year, even if you
come off benefits.

After 12 months, we’ll run another
eligibility check. If you still qualify,
we’ll keep you on the same plan.
If anything’s changed, we’ll let you
know.

Frequently asked questions

You can pay your BT Bill by:
  • Direct Debit
  • online (debit or credit card)
  • by phone (debit or credit card)
  • by bank transfer
  • at a PayPoint
Yes. If you’re a BT Basic customer you can get Home Essentials, as long as you’re eligible.
If you’re new to BT, we’ll carry out a credit check as part of your application. If you have a low credit score you may have to pay a security deposit. We’ll let you know what that is before you complete your order.
If you’re an existing BT customer switching to Home Essentials, we won’t carry out a credit check.
You’ll find lots of free, useful information about money matters, looking for a job, protecting your family online and much more at Skills for Tomorrow.
Yes, our Here For You hub includes help articles and advice, plus information on services and useful products.
You can find a range of starter laptops and tablets on the BT Shop.