Welcome to BT

It's great to have you! You'll find everything you need to get started here. Don't hesitate to ask us anything. We're always here to help.

Start using your online services

You will need a BT ID to log in to My BT and all associated online services.

To set up a BT ID you will need:

  1. Your email address
  2. Your account number
    (which you'll find in the right hand corner of your bill)
Set up my BT ID now

Access My BT

Got your BT ID? Login to My BT now to access your online services:


  • Manage your account
  • See your usage
  • View your bill
  • Manage your extras
Log in to My BT

Get set up

Get help setting up your BT Hub or BT TV with our easy to use guides.

Set up your BT Broadband

Find everything you need to get started with BT Broadband, get your Hub set up and your extras running.

Set up BT Broadband >

Set up your BT TV

Learn how to set up BT TV or watch our easy-to-follow video to get big entertainment now.

Set up BT TV >

Set up your BT Mobile

Get up and running with BT Mobile with our step-by-step guides and help pages.

Set up BT Mobile >

Have a look at our other guides

Find user guides for all our products. From hubs, phones, baby monitors and more.

Look at our user guides >

Online help

Our online help tools can help solve common issues and queries.

Track your order

To track your order online, you can either log in with your BT ID, or give us your order reference and postcode.

Track my order >

Raise and track faults

We hope your service runs smoothly, but remember in the event of any issue you can raise and track faults online.

Raise a fault >

Make sense of your bill

You'll receive your first bill soon after your service goes live. Find out what to expect with our Bill Explainer.

View bill explainer >

Need help with anything else?

Browse all help topics and guides related to any BT customer issue.

Browse all help topics >

Download the My BT app

See your usage, pay your bill, check your order status or change appointments, on the go with the My BT app.

Access free BT Wi-fi

Get free unlimited internet access at any of our 18 million wi-fi hotspots worldwide.

Have you got the most out of BT yet?

BT Virus Protect

Protect your PC, Mac or Android devices from online scams, dangerous attacks and malware.

Learn more about BT Virus Protect >

BT Parental Controls

Choose what your kids can see online. Filter content or restrict access to websites.

Learn more about BT Parental Controls >

BT Cloud

Store your music, photos and other files and access them from any connected device.

Learn more about BT Cloud >