BT Email: I can't send or receive email

  1. Using webmail? Log out of your email account then log back in again. It sounds simple, but it really does work!
  2. Using an email program? If you're having problems, try logging in to webmail. Send yourself a test email. If everything works fine in webmail, you may need to check your program settings.

    Help with setting up your email >

  3. Other tips:
    • Check that email addresses are typed correctly
    • Check spam folders - genuine emails sometimes end up in there by mistake


Many customers find the BT community forum is a great way of getting help. It's easy to get answers to your questions:

The BT community forum >


BT Home IT Support

BT Tech Experts can help with email problems

BT Tech Experts is a technical help service available 365 days a year.

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