How you login to BT Email
In 2023, we changed to the way you log into your BT email
What’s changed and what does this mean for me?
If you sometimes log into webmail using your BT ID, this isn't possible; you need to log into your email at www.bt.com/email or from the email link on bt.com using your email address and password.
If your email address is also your BT ID and the passwords are synced, they'll both continue to work independently e.g.
To manage your email account with your BT ID Test@btinternet.com you log in at www.bt.com/login using password AJd3$921
To access your mailbox Test@btinternet.com you log in at www.bt.com/email using password AJd3$921
If you have a favourite mailbox set up, you won’t see this option on your email management page. You'll however, still need your BT ID to create new email addresses.
The link to switch accounts is still available. If you want to access any other email addresses you have, you'll need to log in to each one separately, using the email address and password. You’ll no longer see links to other email addresses that are linked to your account.
If you use an email client or the BT Email app, there's no change. However if you change your password for your email log in, remember you’ll also need to update this in your client or the BT Email app.
Why make changes?
With the ever-increasing risks, separating your email from your BT ID credentials reduces the risk associated with identity theft and subsequent fraud.