Missing an email? Here's what to do

It’s frustrating when an important email disappears—but don’t worry, there are a few things you can try to get it back.

There are several possible reasons:

You might have accidentally deleted it or moved it to another folder.
Our spam filters may have redirected it to your Spam folder.
Someone else may have accessed your account.
If you use an email app or mobile device with POP3, your emails might not be stored on our servers.

Check your Trash and Spam folders – this is often where missing emails end up.
Review your filters – they may have automatically moved the email to another folder.
Using POP3? – Emails may be stored only on your device. Check your email app or mobile device.
Learn more about POP3 and IMAP
Concerned about account security? – If you think someone else may have accessed your account, secure your account now.

If none of these steps work, unfortunately, the email may not be recoverable.

it's too long

I didn't get the information I need

I found it difficult to follow

Another reason

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