If you're having issues with your BT email, try these simple steps to get things working again:
Using Webmail?
Log out of your email account, then log back in.
It might sound basic, but this quick refresh often solves the problem.
Using an email app (like Outlook or Apple Mail)?
Try logging in to BT Webmail and send yourself a test email.
If it works there, the issue might be with your app settings.
Need help? Check our email setup guide.
Other Quick Checks
- Make sure the email address you're using is typed correctly.
- Look in your spam or junk folder—sometimes real emails end up there by mistake.
Need more help?
Join the the BT Community—it’s a great place to ask questions and get answers from other BT users.