Broadband - Current Service Issue
We're sorry about the problem - we're working on fixing it.
Reported:
Not available
Estimated fix time:
Sorry we can't provide a fix date at the moment. Please check again later.
Check your BT Service status
Check your broadband
We’ll scan your broadband for any problems. There could be an outage in your area or something to fix within your home.
Fixing a broadband problem may also solve problems with your Digital Voice or TV.
Get help with your connection
Text Phone to 61998 (charges may apply at your standard rate).
- We'll run tests on your connection to find out what's going on.
- If you need an engineer, we'll text you in 15 minutes to book a slot.
- If you don't need an engineer, our UK and Ireland based team will call you within 30 minutes to help solve your problem.
When you can get help
Monday to Friday: 8am to 9pm
Weekends and bank holidays: 8am to 8pm
Finding your landline number
Look on a recent bill or call your mobile from your landline phone.
Compensation for loss of service
If we’re late to activate or repair your connection you’ll automatically get compensation.
Still need help ?
Text us
Text HELP followed by your landline number to 61998 (charges may apply at your standard rate).
- We’ll run tests on your connection to find out what’s going on
- If you need an engineer, we’ll text you in 15 minutes to book a slot
- If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue
Monday to Friday 8am - 9pm
Saturday and Sunday 8am - 8pm
Get help to fix your problem
Text us
Text PHONE followed by your landline number to 61998.
(charge may apply at your standard rate)
- We’ll run tests on your connection to find out what’s going on
- If you need an engineer, we'll text you in 15 mins to book a slot
- If an engineer isn't needed, our brilliant UK and Ireland based
team will call you within 30 mins to help solve your issue
Monday-Friday 8am- 9pm
Saturday and Sunday 8am - 8pm
Want to check your mobile service?
To check your BT Mobile signal status, use the BT mobile coverage checker.