Finding your landline number
Compensation for loss of service
We know you need your broadband and landline to stay connected.
So if we’re late activating or repairing your connection you’ll automatically
Read more about compensation >
Estimated fix time:
Sorry we can't provide a fix date at the moment. Please check again later.
Still need help ?
Text HELP followed by your landline number to 61998 (charges may apply at your standard rate).
We’ll run tests on your connection to find out what’s going on
If you need an engineer, we’ll text you in 15 minutes to book a slot
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue
Run tests to find fault and solution in 10-30 mins
Report unresolved problem
Get engineer visit arranged for major faults
Get help to fix your problem
Monday-Friday 8am- 9pm
Saturday and Sunday 8am - 8pm
Log in to troubleshooter
Get support from our TV help pages.
We're proud to use the EE network for our mobile service. To check your mobile signal status, use the EE coverage and network checker.
Ask the BT Community