Report and track your BT problem

• Run tests to look for a fault and get a fix in less than 5 minutes
• Book an engineer visit for major faults
• Restart your router and get a call back if you're still having problems

Text HELP to 61998 (charges may apply at your standard rate).

• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday, 8am to 9pm

Weekends and bank holidays, 8am to 8pm

Text PHONE to 61998 (charges may apply at your standard rate).

• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue.

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm

• Run tests to find fault and solution in 10-30 mins
• Report unresolved problem
• Get engineer visit arranged for major faults

Report your EE TV fault by phone or speak to an advisor online.

Error codes

Enter your error code and we’ll tell you how to fix it

Your remote control

Your control doesn’t work, is lost or stolen, or needs to be reset

Channel, picture or sound problems

Bad quality or missing channels

Sound issues, such as if you can’t hear the sound, out-of-sync sound or sound breaking up 

Recording EE TV

Fix recording issues

Set up or connection

Help setting up and connecting EE TV