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My EE TV engineer install

All equipment will be delivered two days in advance of your appointment. The engineer will:Install the phone line and broadband equipment. Install or reconnect your TV box. Connect .......

I'm getting broadband and EE TV installed at the same time

All equipment will be delivered two days before your appointment.

The engineer will:

  • Install the phone line (if you've signed up for one) and broadband equipment
  • Install or reconnect your TV box
  • Connect your TV box to the BT Hub with an Ethernet cable or via Wi-Fi
  • Carry a spare TV box if yours isn't delivered on time
  • Run cables internally or externally and between floors if necessary
  • Leave cabling visible around skirting boards and doorways. It can't be hidden under carpets
  • If required, work on the TV aerial cable inside the home, but you'll be referred to an aerial specialist if there's a problem with the aerial itself
  • Be unable to access your loft

I'm just getting EE TV installed, I already have broadband and a phone line

The engineer will bring the TV equipment for the appointment. If a new Hub is required as part of the order, it'll be delivered before the appointment.

The engineer will:

  • Provide you with possible cabling options before starting any work
  • Install an Ethernet cable from your BT Hub to your TV box
  • Leave cabling visible around skirting boards and doorways and may need to drill holes
  • Be unable to access your loft
 

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