How to reschedule your appointment


As we’ve missed you once already, it’s a good idea to check we've got the correct address before booking a new appointment. You can do this by checking your order confirmation email or letter under "dates for your diary".

Your order confirmation will also have your order reference under "Your order". You’ll need this, along with your postcode to reschedule your new appointment.

If you don’t have your order confirmation you can check your order details and book a new appointment using your BT ID at >

If you don’t have either of these, you can chat with us online  or give us a call on 0330 123 4150.

Reschedule your appointment

To reschedule your appointment, click Reschedule and follow the instructions below:

  1. Enter your order reference and postcode of the property the engineer will visit
    Log in with your at BT ID at >

  2. Log in with your order reference and postcode, or yout BT TD.

  3. Click Reschedule appointment

  4. Select a suitable date and appointment slot by clicking on them

  5. Select a suitable date and appointment slot.

  6. Double check you’re happy with the date and slot you've selected, then click Confirm

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