How to set up BT Smart Hub 3 | Broadband Help

Connect to the primary socket

Master socket with a single socket, and a master socket with two sockets.

Insert one end of the grey broadband cable into the left socket of your primary socket.

Connect to your hub

Insert the other end of the broadband cable into the ‘Broadband’ socket on your hub. Make sure it is fully pushed in - you'll hear a click.

Plug in your hub

Slide the two parts of the hub’s plug together until they click into place.

Connect the cable to the hub’s power port, plug it into the wall and switch it on.

Switch on your hub

Hand inserting mircofilter into the master socket, and a broadband cable plugged into the microfilters left socket, and phone cable plugged into the right socket.

The lights on your hub will change to green or flashing orange as it is setting up.

When the lights have stayed solid blue for two minutes, your hub is ready to go.

Seeing a different colour light? Use our hub light guide.

Remember your broadband can be activated any time up to midnight, so you may need to try again later.

Connecting your devices

Hand connecting the plug together, and inserting the power cable into the back of the hub.

To set up a wireless connection:

Connect using the QR code

Look for the tab on the back of your hub. Scan the QR code to enter your hub’s details automatically.

Connect using the details on your hub

Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX.

On your device search for your network and enter your password exactly as shown. Wait a few moments for it to connect.

Trouble connecting?

Here are some things to try:

Check your Smart Hub is switched on
Check if your Smart Hub light is solid blue
Restart the hub and try connecting
Try again later. Your broadband can be activated any time up to midnight

The first few days of broadband

Finger pressing the power button on the back of the hub.

Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection.

Make sure you keep your hub on all the time. If you turn it off, we might think there is something wrong with the line.

Connect your devices

Whether it's your phone, tablet or console, find out how to connect to your new wi-fi network.

Connect your device to wi-fi

Broadband speeds

There are simple ways you can boost performance and get the best from your broadband.

Try our broadband speed tips

Manage your account

Download the My BT app to check your bill, test your speeds and activate your internet security products.

Having issues with your hub?

Call us on 0330 123 4150

Set up BT Smart Hub 3