How can I set up or change the admin password on my BT Hub?

You can change the password on your BT Smart Hub 2 via the Hub manager or the My BT app.

Using the Hub manager

1. Start by opening a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar - this will open the Hub manager.
2. Click Advanced Settings

   

3. Click System

   

4. Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration

   

5. To change your Admin password you'll be asked to enter your current password first
6. Then enter your new password twice - remember the Admin password is case sensitive, and must be 5-20 characters long
7. You can also enter a password hint (for example, "My first pet's name"). If you forget your password when you need to enter it later you can ask the Hub Manager to display this hint to help you. If you still can't remember your password, the Smart Hub 2 has a password override feature that allows you to create a new password without losing all your personal Hub settings and configuration

   

8. Remember, once you make any changes you'll need to save them. Click Save

   

9. You may be prompted that your chosen password isn’t as secure as it could be. You'll be given some useful tips on how to make your password more secure. To continue with the password you want click Accept

   

Using the My BT app

1. Open the My BT app and select Home Network
2. Select Settings



3. Select Hub settings



4. Select Change admin password



5. Enter the current admin password



6. Enter and confirm the new admin password

1. To change the admin password on your BT Smart Hub, start by opening a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar - this will open the Hub manager.
2. Click Advanced Settings

   

3. Click System

   

4. Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration

   

5. To change your Admin password you will be asked to enter your current password first.
6. Then enter your new password twice - remember the Admin password is case sensitive, and must be 5-20 characters long.
7. You can also enter a password hint (for example, "My first pet's name"). If you forget your password when you need to enter it later you can request the Hub Manager to display this hint to help you. If you still can't remember your password, the Smart Hub has a password override feature that allows you to create a new password without losing all your personal Hub settings and configuration

   

8. Remember, once you make any changes you'll need to save them. Click Save

   

9. You may be prompted that your chosen password isn’t as secure as it could be. You'll be given some useful tips on how to make your password more secure. To continue with the password you want click Accept

   

1. Click Settings
2. Enter the current admin password
3. Select the Admin Password menu
4. Enter the current admin password. (If you haven't previously changed it you'll find the default password on the label on the back of the Hub)
5. Enter the new password twice
6. You can also enter a password hint (for example, "My first pet's name"). If you forget your password when you need to enter it later you can request the Hub Manager to display this hint to help you. If you still can't remember your password, the Hub 4 and Hub 5 have a password override feature that allows you to create a new password
7. Click Change password

1. Click Settings
2. Enter the current admin password
3. Click on Admin Password
4. Enter the current admin password
5. Enter the new password twice
6. You can also enter a password hint (for example, "My first pet's name"). If you forget your password when you need to enter it later you can request the Hub Manager to display this hint to help you.If you still can't remember your password, the Hub 3 has a password override feature that allows you to create a new password
7. Click Change password.

1. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. This will open the Hub Manager
2. Press and hold the Wireless WPS button until the light on the front of your BT Smart Hub 2 flashes blue
   
3. The Hub light will then flash for two minutes to allow you to enter all required details within that period
4. The default wireless key and admin password can be found on the settings card on the back of your Hub. When you've finished, click the Save button. The power light will return to steady blue
   • Your password is case sensitive and must be 5-20 characters long
   • You should include a combination of letters and numbers
   • Your new password shouldn't be anything that someone else can easily guess

1. Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. This will open the Hub Manager
2. Press and hold the Wireless WPS button until the light on the front of your BT Smart Hub flashes blue
   
3. The Hub light will then flash for two minutes to allow you to enter all required details within that period
4. The default wireless key and admin password can be found on the settings card on the back of your Hub. When you've finished, click the Save button. The power light will return to steady blue
   • Your password is case sensitive and must be 5-20 characters long
   • You should include a combination of letters and numbers
   • Your new password shouldn't be anything that someone else can easily guess

1. Go to the Hub Manager by going to https://bthomehub.home or 192.168.1.254 in your web browser
2. On the password screen, click the Password Override button. A new screen appears
3. Press and hold the Wireless WPS button on top of your Hub 5 for 20 seconds until the central Power light starts to flash blue

   

   This means the Hub is now in Password Override mode. You've got two minutes to put in the required information:

   • Your Hub's wireless key: you'll find the default key on the Hub settings card on the back of your Hub or on the label under the base of your Hub.
   • Your Hub's serial number: you'll find this on the label under the base
4. Enter your new password
5. Re-enter your new password
6. Enter an optional password hint, such as a word or phrase that will help you remember your password (such as, "Mum's maiden name")
7. Click on Use password override to create your new password

1. Go to the Hub Manager by going to https://bthomehub.home or 192.168.1.254 in your web browser
2. On the password screen, click the Password Override button. A new screen appears
3. Press and hold the Wireless WPS button on top of your Hub 4 for 20 seconds until the central Power light starts to flash blue

   

   This means the Hub is now in Password Override mode. You've got two minutes to put in the required information:

   • Your Hub's wireless key: you'll find the default key on the Hub settings card on the back of your Hub or on the label under the base of your Hub.
   • Your Hub's serial number: you'll find this on the label under the base
4. Enter your new password
5. Re-enter your new password
6. Enter an optional password hint, such as a word or phrase that will help you remember your password (such as, "Mum's maiden name")
7. Click on Use password override to create your new password

On the password screen, you'll see a Password Override button. Click this button and a new screen will be displayed. Then do the following.

1. Press and hold the Wireless WPS button on the back of your Hub 3 for 20 seconds

   

   This will put the Hub into Password Override mode. All three lights on the front of the Hub will flash blue. You've then got two minutes to put in the required new information

2. Enter the Wireless key of your Hub. If you haven't changed it, you can find the default key on the pull-out Hub Settings Card, or on the label under the base of your Hub
3. Enter the Serial Number of your Hub. This can be found on the label under the base
4. Enter your new password
5. Re-enter the new password
6. If you like you can put in a password hint, such as a word or phrase that will help remember the password. For example, "Mum's maiden name".
7. Click on Use password override and create new password