New customer?
If you're new to BT, we'll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer.
Existing customer?
If you're moving home, it may take us up to 2 weeks - occasionally longer - so please contact us when you know the date.
If you're staying at the same address with the same product (for example, Broadband, Superfast Fibre or Fibre 100), it should take 1 day.
If you're staying at the same address and changing the product (for example, Broadband, Superfast Fibre, or Fibre 100), it should take 1-2 weeks.
On the day, we'll switch it on at any time up to midnight, and we'll do our best to ensure you don't lose service.
You can check your activation date and follow the status of your broadband activation by tracking your order online, or via the My BT app.