What is BT Cloud?

BT Cloud is a free service for BT Broadband customers. It allows you to securely back up and share important content such as photos, videos, contacts, music, documents and files.

For everything you want to know about BT Cloud, download our comprehensive customer guide (PDF file) >

BT Cloud is a free service for BT Broadband customers. It allows you to securely back up and share important content such as photos, videos, contacts, music, documents and files.

BT Cloud works with PCs, Macs, Android tablets and phones, iPhones, iPads and Windows Phones. Regardless of your device type, you'll be able to automatically back up your content, and access, organise, protect and share your files by email or social media.

In December 2019 BT Cloud was updated for iOS users, with a new look that is more user friendly and easier to navigate. Performance has been improved as well, so it’s quicker to respond, with faster sync and load times. We’ve also added some new features. Other platforms will be updated soon.

What is "the Cloud"?

In its simplest form, the cloud is a way to describe data stored somewhere on a collection of computers accessed through the internet.

What does that mean for me?

You might store your personal data across multiple devices: digital cameras, mobile phones, computers, iPads, laptops and so on. Managing all this content in different places can be challenging. It's easy to forget where a certain photo is stored and if hard drive failure happens, you can lose your precious files.

BT Cloud provides a single secure location to back up and store all your important content, so you can access it easily from any computer or handheld device with an internet connection and a browser. Simply log into your BT Cloud account and you'll be able to access your content. What's more, you can upload a file on one computer, edit it on another and everything is synced to the latest version.

Backing up your files can be done automatically. Select which content you want backed up and BT Cloud does the rest. Backing up your files not only protects all your content, but moving old pictures and files frees up storage space on your devices.

Your BT Cloud also gives you the ability to organise, search and share files, photos and videos with friends and family, at the same time as it protects this irreplaceable content from device loss or damage.

Is my data safe or can anyone access my files on BT Cloud?

BT Cloud is private, secure and convenient. You decide who you want to share with and what you want to share. Sharing is easily done through email and social media. And you can start or stop sharing at any time. If you choose not to share, your BT Cloud content is secure and private to you alone.

We won’t use your personal content in marketing or sell it to third parties. And unlike some other online storage services, we won’t profile your personal content to serve you targeted ads. All your data is stored and hosted within the UK and protected by British and EU privacy laws.

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