Why doesn't stuff I’ve added to BT Cloud always show up immediately on my phone or tablet?

The BT Cloud apps for iOS, Android and Windows Phone regularly update themselves to show you the latest content you’ve added to BT Cloud. But there are a few reasons why new content might not appear straight away, such as:

Your phone or tablet is low on battery, and BT Cloud is helping you save power by not updating
There isn’t a Wi-Fi connection available, and you’ve set the app to not sync over your mobile data connection
Your phone’s operating system is preventing BT Cloud from running in the background

Can I get the mobile apps to update?

Yes, you can manually trigger our mobile apps to update themselves. To do this:

Go to the "Activity" screen on the BT Cloud main menu
Pull down on the screen to refresh

Was this answer helpful?

Tell us how we can improve this article

Select an option that apply:

it's too long

I didn't get the information I need

I found it difficult to follow

Another reason

Thanks for your feedback

Please select one feedback option

Submit

Print these instructions

Need more help?

More options

Ask the BT Community