You use your BT ID to log in to BT Cloud. These are the same login details you use for My BT. Remember, you must have BT Broadband and be the main account holder to use BT Cloud. You may also need to activate your BT Cloud account first, by logging into www.bt.com/mybt and clicking on the BT Cloud tile in 'My Extras'.
Remember that passwords are case sensitive. So type them in carefully and check you haven't got the Caps Lock key on by mistake.
I got an error message asking me to set up BT Cloud
Go to www.bt.com/mybt and log in with your BT ID. You can activate BT Cloud by clicking on the BT Cloud tile. Remember that you can only activate one BT Cloud under your BT ID, even if you have multiple billing accounts.
When I clicked log in, the screen refreshed with blank fields
Check you typed your BT ID and password correctly and try again. If you still can’t log in, visit www.bt.com/contact.
I got a "login failed" message
You may not be registered as the BT Broadband Account Holder. Click here to get help checking >
If you're logging in using a web browser, clear your cache and try logging in again.
I got the error message "Could not log in. Log in with the account that you have previously used"
When you download BT Cloud to a computer, smartphone or tablet, that device is associated to your BT ID. If you change your BT ID or change device ownership, you may need to delete/uninstall and reinstall the app/program to create a new association.