Why do I seem to be locked out of My BT?

If you've tried to log in with incorrect BT ID details more than three times, access to My BT will be locked automatically. This is for your own security. You'll have to wait 15 minutes before trying again with the correct details.

If you've forgotten your BT ID username or password, please use the following links to be reminded of this information:

I have forgotten my BT ID password >

I have forgotten my BT ID username >

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