If your bill seems higher than expected, it might be because we've added some one-off charges.
One-off charges could include:
Connection charge
£140 including VAT. The connection charge covers work an engineer has done to connect your line. You have to pay the charge whether an engineer visits your home or not, as they would have carried out some work elsewhere. We checked your property and told you about the charge before completing your order
New products
If you've ordered new products, such as a BT Hub or YouView+ box, since your last bill, the charges for them will be on this bill. We told you about the cost of your products when you placed the order
Late payment charge
£7.50 (not subject to VAT). You will incur a late payment charge of £7.50 if we don't receive your full payment within five days of the date we send a red reminder bill.
Outgoing calls barred charge
£12 including VAT. We charge this after we lift the outgoing call barring from a line. We only charge this if you didn't pay your bill by its due date.
Temporary out-of-service charge
£18 including VAT. We charge this after we restore service to a line that was temporarily barred. We only charge this if you didn't pay your bill by its due date.
Reconnection charge
£36 including VAT. We charge this when a line has been cut off completely and a new order has been placed. We only charge this if you didn't pay your bill by its due date.
Engineer Visit Charge
£130 including VAT. We charge this if an engineer calls out to your property to complete work. For example, moving your main socket to another location within the same building.
Timing of charges
Another reason your bill may be higher than expected is that we charge for our services in advance. This means your bill includes charges for either the next month or the next three months, depending on whether you've chosen to pay monthly or quarterly.
You can spread the cost of your bills over the year by setting up a Monthly Payment Plan. This means paying a set amount each month by Direct Debit on the day you choose.
Find out more about setting up a Monthly Payment Plan.
Find out more about your BT bill at www.bt.com/help/billing.
Our step-by-step Bill Explainer answers the most common queries.