If you're sufficiently in credit, we may not take money from your account.
You can log in to your account on My BT to check this.
Otherwise, this means we've applied to take your payment, but your bank refused it. You should have received a letter from us stating that we couldn't accept the payment and that you may be subject to a late payment charge.
You can log in to your account on My BT to check your Direct Debit details or pay your outstanding bill.
There are a number of possible reasons your bank wouldn't let us take your payment:
- The bank account details we used didn't match the bank account.
- There's not enough money in your account.
- The payment exceeded the Direct Debit limit you've set with your bank.
- The bank has received a request to cancel the Direct Debit.
- The bank account has been closed or transferred to another bank.
Please contact your bank if you need more help with this.