Flexible TV

24-month minimum term. Prices and content may vary. You can change your TV package every month. Any change will be at the standard price as set out in our tariff guide. Every plan comes with a recordable TV box (unless you have already been provided with one). HDMI connection required. A 1.5m ethernet cable will be provided to connect your TV box and broadband hub. To connect your TV Box Pro and smart hub using wi-fi, we’d recommend that the box is less than 5 metres from the hub.  Optional £30 charge for an engineer install, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). You need a TV Licence if you watch or record live TV on any channel or service – for more information, please visit TV licensing. Payment is by Direct Debit. Personal use only. Subject to availability. Terms apply.

Flexible TV Packages

Entertainment – Includes NOW Entertainment & HBO Max membership. NOW account required and NOW terms apply. Netflix Standard with adverts plan, watch and download movies and TV Shows with a few adverts on 2 screens at a time in Full HD. Netflix terms of use apply.

Sport – TNT Sports includes access to the TNT Sports plan in the HBO Max app, where you can stream all TNT Sports content on compatible devices, including large screen access in 4K HDR (where available), complete with immersive Dolby Atmos (where available). Content varies over time. HBO Max account required and HBO Max terms of use apply.  Account holder must be over 18. TNT Sports contains adverts. Channels, live content and replays (where included in the HBO Max plan) contain adverts.

Big Entertainment – Includes NOW Entertainment & HBO Max membership and NOW Cinema membership. NOW account required and NOW terms apply. Netflix Standard with adverts plan, watch and download movies and TV Shows with a few adverts on 2 screens at a time in Full HD.  Netflix terms of use apply.

Big Sport – Includes NOW Sports membership. NOW account required and NOW terms apply. TNT Sports includes access to the TNT Sports plan in the HBO Max app, where you can stream all TNT Sports content on compatible devices, including large screen access in 4K HDR (where available), complete with immersive Dolby Atmos (where available).  HBO Max account required and HBO Max terms of use apply.

Full Works – Includes NOW Entertainment & HBO Max membership, NOW Cinema membership, NOW Sports membership and NOW Boost. NOW account required and NOW terms apply. Netflix Standard plan, watch and download advert-free movies and TV shows on 2 devices in Full HD.  Netflix terms of use apply. TNT Sports includes access to the TNT Sports plan in the HBO Max app, where you can stream all TNT Sports content on compatible devices, including large screen access in 4K HDR (where available), complete with immersive Dolby Atmos (where available). HBO Max account required and HBO Max terms of use apply. 

Non-flexible TV packages

No Frills – Up to 94 free-to-air channels. 7 days of catch-up through your TV guide. The latest movies to buy or rent in the EE TV Player. Pause, record and rewind these channels on your EE TV set top box. 12-month minimum term.

Internet Mode (IP)

You can connect your TV Box Pro using Internet mode or by using an aerial. The TV Box Edge only connects using Internet Mode. Some channels that are available in aerial mode may not be available in internet mode. It is not possible to watch recordings made in Internet mode if you switch to aerial mode. Existing TV Box Pro customers that move from aerial mode to Internet mode may lose any subsequent recordings and settings.

Ownership of TV boxes

We own all BT Broadband Hubs and TV Boxes sent out to customers. When you replace your TV box, upgrade, or leave BT, please return your TV box to us. If the kit is not returned, you may be liable for a charge. Details of charging can be found on the Tariff Guide see BT.com/returns for more details. You have a total of 60 days to return your items, and which includes the time taken for us to send out a jiffy bag.

Software Support for TV boxes

For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities, please refer to bt.com/terms/otherlegalstuff.

TV Extras

All TV extras have a 30-day or monthly minimum term and renew automatically until cancelled.

TNT Sports: UK access only. Selected content available in 4K and 4K HDR. Minimum line speed and compatible equipment required. 

HD: HD on demand requires a suitable HDMI cable, an HD ready TV and a sufficient minimum line speed. 

NOW Boost: For customers with NOW content. Full HD & Dolby 5.1 on selected content only. NOW Cartoonito and NOW Nicktoons not available in HD. Very limited selection of Hayu box sets, limited box sets and on-demand kid’s content available in HD.  Full HD-capable device, compatible home cinema system and broadband (min. speed 12Mbps) required.

Netflix: If you watch Netflix on a TV box it will not count towards your broadband usage, but watching on your laptop or other devices will. See www.netflix.com/TermsOfUse for details.

Edge Extra Box: One box per customer. Only available on Fibre Broadband plans, minimum speed eligibility applies. 

Asian Mix: Available for a monthly minimum term for £5 a month. Content may vary.

Apple TV: Individual Apple TV Membership £9.99 a month. Automatically renews every month, you can cancel at any time. Requires a compatible mobile or TV device for use, for full list please go to Apple Support TV. Not all of our TV set top boxes are compatible, access is still available using other devices as above. Apple ID required for full functionality. Apple TV is for your personal, non-commercial use only. It’s your responsibility to ensure that content accessed by under 18s is suitable for them. Content available may change from time to time. Apple TV terms apply. For more details go to https://www.bt.com/legalstuff.

Apple TV 3 Months Free Offer: Offer available to existing EE TV consumer customers only, it is not available to Business Connect customers. Individual Apple TV Membership is free for 3 months. You’re still eligible if you’ve already benefited from a six months’ free Apple TV Membership offer before with EE. Subscriptions starts when you add the offer to your account (rather than when you activate the add-on). After 3 months, membership automatically renews, and you’ll be charged £9.99 a month. You can cancel at any time. If removed from your account during the first three months, you’ll be unable to get the add-on again free of charge. Requires a compatible mobile or TV device for use, for full list please go to Apple TV Support. Our old TV Boxes will not be compatible; access is still available using other devices as above. Apple ID required for full functionality. Apple TV is for your personal, non-commercial use only. Content available may change. This offer is non-transferable. Not available with any other Apple TV Membership offer. Apple TV terms apply. For more details go to https://www.bt.com/legalstuff.

General rules of buying TNT Sports through EE TV on BT.com:

You can only access TNT Sports in the UK. TNT Sports includes access to the TNT Sports plan in the HBO Max app, with large screen access in 4k hdr where available. HBO Max account required. Maximum of 2 simultaneous devices. BT broadband required. our subscription provides you with access to content in the HBO Max app. You will need to sign up for an HBO Max account and agree to the HBO Max terms of use.   You will need a compatible device and operating system.  Operating system and device compatibility is subject to change, please see current full list here devices supported by HBO Max. After downloading the HBO Max app, you must activate your HBO Max account before you can watch TNT Sports on HBO Max. To activate your account, you need to follow the link in your welcome text message or visit HBO Max activation and complete the relevant steps. The content available on HBO Max as part of this offer is limited to TNT Sports only. It excludes access to other plans on HBO Max.  TNT Sports contains advertising. Channels, live content, and replays (where included in the HBO Max plan) contain advertising.