Flexible TV
24-month minimum term. Prices and content may vary. You can change your TV package every month. Any change will be at the standard price as set out in our tariff guide. Every plan comes with a recordable TV box (unless you have already been provided with one). HDMI connection required. A 1.5m ethernet cable will be provided to connect your TV box and broadband hub. To connect your TV Box Pro and smart hub using wi-fi, we’d recommend that the box is less than 5 metres from the hub. Optional £30 charge for an engineer install, if required. Availability of digital channels and quality of content depends on local transmitter and suitable rooftop aerial (www.freeview.co.uk/availability). You need a TV Licence if you watch or record live TV on any channel or service – for more information, please visit TV licensing. Payment is by Direct Debit. Personal use only. Subject to availability. Terms apply.
Flexible TV Packages
Entertainment – NOW Entertainment RRP £9.99 per month. NOW account required and terms apply. A Netflix Standard with adverts plan, watch and download movies and TV shows with a few ads on 2 screens at a time in Full HD. Netflix Standard with adverts plan RRP £5.99. Netflix Terms of Use apply - see www.netflix.com/TermsOfUse for details. discovery+ Entertainment RRP £3.99 per month. discovery+ account required and terms apply.
Sport – TNT Sports includes access to discovery+ where you can stream all TNT Sports content on any compatible device, including Large Screen access in 4K HDR, complete with immersive Dolby Atmos. discovery+ TNT Sports & Entertainment RRP £30.99 per month, discovery+ account required, and terms apply.
Big Entertainment – NOW Entertainment RRP £9.99 per month, NOW Cinema RRP £9.99 per month. NOW account required and terms apply. A Netflix Standard with adverts plan, watch and download movies and TV shows with a few ads on 2 screens at a time in Full HD. Netflix Standard with adverts plan RRP £5.99. Netflix Terms of Use apply see www.netflix.com/TermsOfUse for details. discovery+ account required and terms apply.
Big Sport – NOW Sports RRP £34.99 per month. NOW account required and terms apply. TNT Sports includes access to discovery+ where you can stream all TNT Sports content on any compatible device, including Large Screen access in 4K HDR, complete with immersive Dolby Atmos. discovery+ TNT Sports & Entertainment RRP £30.99 per month, discovery+ account required, and terms apply.
Full Works – NOW Entertainment RRP £9.99 per month, NOW Cinema RRP £9.99 per month, NOW Sports RRP £34.99 per month and NOW Boost RRP £6.00 per month. NOW account required and terms apply. A Netflix Standard plan, watch unlimited movies and TV shows on 2 screens at the same time in Full HD. Netflix Standard plan RRP £12.99. Netflix Terms of Use apply - see www.netflix.com/TermsOfUse for details. TNT Sports includes access to discovery+ where you can stream all TNT Sports content on any compatible device, including Large Screen access in 4K HDR, complete with immersive Dolby Atmos. discovery+ TNT Sports & Entertainment RRP £30.99 per month, discovery+ account required, and terms apply.
For Broadband Unlimited customers, taking No Frills or Sport: as you will not have sufficient line quality and speed, content is only available in standard definition. NOW Membership will only be available to watch via the app on your set-top-box and compatible devices and not through the electronic programme guide. You can only watch/record one sport channel at any given time.
Non-flexible TV packages
No Frills – Up to 94 free-to-air channels. 7 days of catch-up through your TV guide. The latest movies to buy or rent in the EE TV Player. Pause, record and rewind these channels on your EE TV set top box. 12-month minimum term.
Internet Mode (IP)
You can connect your TV Box Pro using Internet mode or by using an aerial. The TV Box Mini only connects using Internet Mode. Some channels that are available in aerial mode may not be available in internet mode. It is not possible to watch recordings made in Internet mode if you switch to aerial mode. Existing TV Box Pro customers that move from aerial mode to Internet mode may lose any subsequent recordings and settings.
Ownership of TV boxes
Software Support for TV boxes
For further information on Product Security and Telecommunications Infrastructure (PSTI), software support and how to report software vulnerabilities, please refer to bt.com/terms/otherlegalstuff.
TV Extras
All TV extras have a monthly minimum term and renew automatically until cancelled.
For customers taking TNT Sports: Selected content available in 4K, HDR and 4K HDR. Min line speed and compatible equipment required. HD: HD on demand requires suitable HDMI cable, a HD ready TV and 5Mbps minimum line speed for streaming. NOW Boost: For customers with NOW content. Full HD & Dolby 5.1 on selected content only. No Hayu content and limited Kids content available. Full HD-capable device, compatible home cinema system and broadband (min. speed 12Mbps) required.
TNT Sports: You can only access TNT Sports in the UK.
Netflix: Available on a monthly minimum term from £5.99 a month. If you watch Netflix on a TV box it will not count towards your broadband usage, but watching on your laptop or other devices will. See www.netflix.com/TermsOfUse for details.
NOW 7 Day Free Trial: You may be entitled to a free 7-day trial with your NOW Membership. You are only eligible for a free trial if you are a new or existing EE TV customer, taking the following NOW Memberships: NOW Entertainment, NOW Cinema, NOW hayu and NOW Boost. Each NOW Membership has its own free 7-day trial. You are not eligible for a free trial if you’ve had one before on a selected Membership via EE TV or NOW, or if your free trial is on a selected NOW Membership which you have already had bundled into a TV package. Your 7-day free trial will start from the date you place your order. We may ask for the email address you used to set up an existing or recent NOW account. At the end of the free trial, the NOW Membership will automatically renew to its standard price per month. (Entertainment £9.99pm; Cinema £9.99pm; hayu £4.99pm; Boost £6pm). You will be charged for a full month of content to your payment method, which will be added to your next BT bill, unless you cancel your NOW Membership before the end of the free trial. To cancel, go to My BT and turn off the auto-renewal. You can cancel at any time within the free 7-day trial period, and you’ll still be able to enjoy your NOW Membership for free for the full 7 days.
Extra Box: One box per customer. Only available on Fibre Broadband plans, minimum speed threshold of 35Mbps apply for TV Box Mini, speeds of under 35Mbps (but above 23Mbps) may be offered an alternative. May require a primary box upgrade for the TV Box Mini
Asian Mix: Available for a monthly minimum term for £5 a month. Content may vary.
Apple TV+: Individual Apple TV+ Membership £8.99 a month. Automatically renews every month, you can cancel at any time. Requires a compatible mobile or TV device for use, for full list please go to Apple Support TV+. Not all of our TV set top boxes are compatible, access is still available using other devices as above. Apple ID required for full functionality. Apple TV+ is for your personal, non-commercial use only. It’s your responsibility to ensure that content accessed by under 18s is suitable for them. Content available may change from time to time. Apple TV+ terms apply. For more details go to https://www.bt.com/legalstuff.
Apple TV+ 3 Months Free Offer: Offer available to existing EE TV consumer customers only, it is not available to Business Connect customers. Individual Apple TV+ Membership is free for 3 months. You’re still eligible if you’ve already benefited from a six months’ free Apple TV+ Membership offer before with EE. Subscriptions starts when you add the offer to your account (rather than when you activate the add-on). After 3 months, membership automatically renews, and you’ll be charged £8.99 a month. You can cancel at any time. If removed from your account during the first three months, you’ll be unable to get the add-on again free of charge. Requires a compatible mobile or TV device for use, for full list please go to Apple TV+ Support. Our old TV Boxes will not be compatible; access is still available using other devices as above. Apple ID required for full functionality. Apple TV+ is for your personal, non-commercial use only. Content available may change. This offer is non-transferable. Not available with any other Apple TV+ Membership offer. Apple TV+ terms apply. For more details go to https://www.bt.com/legalstuff.