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  • BT Basic overview (without broadband)

    BT Basic is a simple, low-cost telephone service that's easy to understand and helps you keep in touch, even if money is a bit tight. If you're on a low income, BT Basic lets you make and receive calls – and helps you manage how much you spend.

    If your circumstances change and you are no longer in receipt of one of these benefits, you must notify BT so we can review your entitlement to BT Basic.

  • A quick guide to BT Basic

    How much does BT Basic cost?

    £15.30 every three months
    (this includes £4.50 to spend on calls)

    How often do I need to pay?

    Every three months.

    Who can get BT Basic?

    You can usually get BT Basic if you're claiming one of these benefits:

    • Income Support
    • Income-based Jobseeker's Allowance
    • Pensions Credit (Guaranteed Credit)
    • Employment Support Allowance (Income related)
    • Universal Credit (and are on zero earnings)

    You must be the named account holder to apply.

    What is Universal Credit?

    Universal Credit is a new benefit for people who are unemployed or on a low income and will replace a range of existing benefits.

    UK wide roll-out of Universal Credit started from October 2013.

    What do you mean by Universal Credit and zero earnings?

    This means the benefit claimant has no earnings from employment or self-employment during the assessment period for their benefit.

  • Summary

    Where can I get an application form?

    To request an application for BT Basic, call us on 0800 800 864 (8am-6pm Mon-Fri).
    Please note: You must be the named account holder to apply.

    Where can I find out more about BT Basic?

    To read more about BT Basic, available in PDF and eBook formats, go to the BT Basic section here
    You'll need Acrobat Reader to read this file. If you don't already have it, you can download Acrobat Reader here

    What if I'm not eligible?

    Even if you can't get, or don't want to take the BT Basic, we still want to help you control your costs. To find out more please go to

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