The Athletic x BT Sport

FAQs about The Athletic deal for new and existing BT Sport customers.

Published: 18 October 2021 - 4.40pm
Premier League ball

BT Sport have teamed up with The Athletic ahead of the new season

1       About this offer

1.1    What is The Athletic?

The Athletic delivers powerful stories and smart analysis that bring sports fans closer to the heart of the game. From breaking news and real-time commentary, to deeply-reported long reads and exclusive interviews, subscribers rely on The Athletic for every sports story that matters.

Home to incredible storytellers, relentless reporters and insightful analysts, The Athletic is sports coverage that helps fans see the game from every angle. Through a personalised experience built around the teams, clubs and leagues that fans follow, The Athletic delivers unrivalled content across a range of formats that helps subscribers catch up, go deep, and join the conversation on the most important happenings in sports.

 

1.2    What are you offering?

BT Sport customers on EE who purchased BT Sport before the 21st October 2021 can get a year-long subscription to The Athletic (£59.99 value) for free.

The subscription includes unlimited access to over 250 stories per day from over 400 of the world’s best sports writers, including 50 of the UK’s best football writers, and 150+ hours per week of original audio content.

 

2       Eligibility & Redemption

2.1    How do I redeem this offer?

Existing BT Sport on EE customers who are signed up to receive marketing communications from BT Sport would receive an SMS inviting them to redeem the offer on Friday 22nd October.

You will have until midnight on Sunday 24th October to redeem.

If you didn’t receive your invitation via SMS and you think you should have, you can get in touch with EE.

Please note, the link within the invite SMS can only be redeemed once. The link must be used within a web-browser on a desktop or a mobile device. The link cannot be redeemed via the Apple App Store or Google Play Store.

 

2.2    Who is eligible for the offer?

All existing BT Sport on EE customers who are billed by EE, and new BT Sport on EE customers who purchase BT Sport on EE before the 21st October 2021.

Offer is valid for new subscribers to The Athletic only, and for customers in the UK only. For full details, please refer to The Athletic’s Payment Terms and Terms of Service.

Customers who get BT Sport through BT, Plusnet, Sky, Virgin or TalkTalk are not eligible.

2.3    Do I need to provide a credit card number?

The Athletic requires a debit card, credit card, Google Pay or PayPal account to be on file to enable the subscription. Don’t worry, you won’t be charged until the offer expires one year after you redeem it.

If you don’t want to continue your subscription beyond the initial first year, you can cancel it any time prior to the offer’s expiration date to avoid having your card charged. For full details, please refer to The Athletic’s Payment Terms and Terms of Service

 

2.4    Do I have to give my email address to sign up for this offer?

The Athletic offers several methods to securely create an account for your subscription including authentication with Apple, Google, and Facebook, as well as standard email and password.

After creating an account, you can log in with the same credentials at https://theathletic.com/login or by tapping Log In on the start screen of The Athletic app.

 

2.5    Does my free subscription to The Athletic expire?

Yes. Your free subscription to The Athletic expires one year from the date of redemption. If you do not cancel your subscription before the one-year anniversary of the redemption date, the payment method on file will be charged £59.99 and each year thereafter until the subscription is cancelled. For full details, please refer to The Athletic’s Payment Terms and Terms of Service

 

2.6    Will I be charged automatically to renew my subscription to The Athletic next year?

Yes. If you do not cancel your subscription before the one-year anniversary of the redemption date, the card on file will be charged £59.99 and each year thereafter until the subscription is cancelled.

 

2.7    What if I already paid for a subscription to The Athletic?

Unfortunately, we are only able to extend this offer to new subscribers to The Athletic. Price matching is not available for recent purchases.

 

2.8    Are there any limitations or usage restrictions for this promotional subscription?

No, but the offer is for new subscribers only and you must comply with The Athletic’s Terms of Service and Payment Terms. For more information, visit https://theathletic.com/tos/ and https://theathletic.com/payment-terms/ .

 

2.9    Can I gift my one-year subscription to The Athletic to someone else?

Yes. You can share the unique link to redeem the offer, which appears on your MyBT Account, with someone else. Please note that the offer can only be redeemed once.

 

2.10   I haven’t received an email with a unique code to redeem the offer. What can I do?

 

Go to your MyBT Account through your web browser. If you are a BT Sport customer you will find a unique link waiting for you there to use on The Athletic’s sign-up page.

Click here to go to your MyBT account now.

 

2.11   When I try to redeem the offer, I get the following error message: “We recognise this email address. Please sign in to your account to continue.” Why is that?

You may already have an account with The Athletic on this email address. Please sign up using a different email address, or else sign in to your existing account.

To sign into your existing account from a desktop computer, go the https://theathletic.com and click ‘Log In’ on the top right corner of the screen.

To sign into your existing account from a mobile device, go the https://theathletic.com from the device’s browser, click the menu icon on the top left corner of the screen, and click ‘Log In’.

After you have logged in, please re-initiate the redemption process using the unique link provided to you via email. You will be directed to the checkout process and will be able to redeem the offer. You must be a new subscriber to The Athletic to redeem the offer.

 

2.12   When I try to redeem the offer, I get to The Athletic’s homepage (theathletic.com). Why is that?

In order to redeem this offer, you must be a new subscriber to The Athletic. If you are currently subscribed, or have taken another free-access trial for The Athletic, you will not be able to redeem this offer.

 

3       Using The Athletic

3.1    Can I use The Athletic on multiple devices?

Yes, you can access The Athletic online by going to https://theathletic.com or downloading the app.

To log in, you will need to use the email address that you used to create your account during your redemption process.

If you are already logged in to a non-subscribed account, you can log out of https://theathletic.com by clicking "You" at the top left corner of the website and then clicking Log out. You can then log in at https://theathletic.com/login

 

3.2    I’m using the app, but it won’t let me read any articles. Why?

If you see the feed in The Athletic app, but you can’t read any articles, it is likely that you are logged in with a different account than the one you used to sign up for the free 1-year promotion. Please log out by tapping the profile icon at the top of “My Feed” and then tapping “Logout” at the bottom of the settings pane. Log in by tapping “Log In” at the bottom of the screen that then appears.

 

3.3    How do I change my password?

You can reset your password at https://theathletic.com/forgot-password.

Submit your email address and a link will be delivered to your inbox (please make sure to check your spam folder) that will allow you to reset your password.

If you are already logged in, you can change your password at https://theathletic.com/settings. You can only change your password at https://theathletic.com/settings if you are not using Apple, Google, or Facebook login methods.

 

3.4    How do I choose what stories I see?

The Athletic offers customers the ability to choose what stories they’re interested in! You can choose what Teams, Leagues, and Authors you want to follow https://theathletic.com/manage-feed in your web browser. You can also manage these settings in The Athletic app by tapping the menu button at the top left and then tapping Edit in your Following list.

3.5    Does The Athletic offer podcasts?

Yes, you can find all your followed podcasts in your Profile page in The Athletic app along with even more great podcasts from the rest of The Athletic network! Your podcasts are listed In order of recency so you can hear the most breaking news and analysis from your favourite sources.

New episodes of podcasts that you follow will also show up right in Your Feed in The Athletic app. You can of course listen to most episodes in your favourite 3rd party podcast player such as Overcast on iOS or Google Podcasts on Android.

 

3.6    I paid with 1-step checkout and can’t access content.

Apple Pay

When purchasing a subscription with Apple Pay, your account with The Athletic is automatically created under the email that is listed for Apple Pay purchases in the settings app on your device. Please note that this email may be different from the email associated with the iTunes Store or your Apple ID.

You can find your Apple Pay email in the Settings app on your device by tapping Wallet & Apple Pay and then Email.

If you cannot log in using your Apple Pay email, you can reset your password at theahtletic.com/forgot-password.

If you do not have access to your Apple Pay email, please contact our Support team at https://theathletic.com/contact-support and provide the email listed in your Apple Pay settings, the email that you would like your account to be changed to, and the last 4 digits of the card associated with Apple Pay for verification.

Google Pay

When purchasing a subscription with Google Pay, your account with The Athletic is automatically created under the email that is listed for Google Pay purchases in your Google account. This email is typically your Google Account login email.

If you cannot log in using your Google Pay email, you can reset your password at theahtletic.com/forgot-password.

If you do not have access to your Google Pay email, please contact our Support team at https://theathletic.com/contact-support and provide the email listed in your Google Pay settings, the email that you would like your account to be changed to, and the last 4 digits of the card associated with Google Pay for verification.

PayPal

When purchasing a subscription with PayPal, your account with The Athletic is automatically created under the email that is connected to your PayPal account. Please note that for customers who have multiple PayPal accounts or have separate business and personal PayPal accounts, you may have unintentionally used one of your other PayPal accounts. You should check your PayPal account to view all your associated emails, as well as which account email is connected to your purchase from The Athletic.

If you cannot log in using your PayPal email, you can reset your password at theahtletic.com/forgot-password. 

 

4       Cancellations & Refunds

4.1    How do I cancel my subscription?

You can cancel your subscription to The Athletic at any time, and you will continue to have access to the Service for the remainder of your free year.

To cancel your subscription:

1.                  Navigate to Your Account page at https://theathletic.com/settings

2.                  Click Cancel Subscription under Subscription

3.                  Finish the cancellation process on screen

 

4.2    Does The Athletic offer refunds?

You can cancel your subscription to The Athletic at any time. If you cancel your subscription before the one-year anniversary of the redemption date, you will not be charged and you will continue to have access to the Service for the remainder of your free year.

To cancel your subscription, go to the Settings page in your account on our website and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period. If you signed up for The Athletic using your account with a third party as a Payment Method and wish to cancel your subscription, you may need to do so through that third party (such as Apple or Google) by visiting your account with the applicable third party and unsubscribing from The Athletic through that third party.

You may cancel your The Athletic subscription at any time. However, if you do not cancel your subscription before the one-year anniversary of the redemption date, the card on file will be charged £59.99 and each year thereafter until the subscription is cancelled.

There are no refunds for cancellation. Payments are non-refundable and there are no refunds or credits for partially used billing periods. In the event that The Athletic suspends or terminates your account for violating our Terms of Service, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees for any portion of the Services, or any content or data associated with your account. At any time, and for any reason, we may provide a refund or discount to some or all of our subscribers. The amount and form of such refunds and the decision to provide them are at our sole and absolute discretion and does not obligate us to provide such refunds in the future under any circumstance.

You can find more information in our Payment Terms at https://theathletic.com/payment-terms and in our Terms of Service at https://theathletic.com/tos.

5       I cannot find an answer to the question I have!

Please check out http://theathletic.com/support for answers to other frequently asked questions.