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We would like to thank BT Sport customers for bearing with us through these challenging times. Our focus has been on maintaining the quality and resilience of our broadband, landline and mobile networks for the nation and our customer focus has been with the elderly and most vulnerable.
In this time we’ve introduced a number of measures to support the Government, emergency services and our customers, including the removal of broadband usage caps, capping landline calls and providing free access to NHS online and 111.
With the latest news that live sport is unlikely to return in May we have been working through the impact that this has on the BT Sport schedule, our business and our customers.
We recognise there is much uncertainty which remains out of our control, and as such BT Sport customers can now go to www.bt.com/sportsupport to get a bill credit for two months of BT Sport, or, choose for BT to donate that credit back to the NHS Charities Together Covid-19 Urgent Appeal.
• If you have already applied for one month’s credit you do not need to do anything – we will automatically apply a credit for May to your bill
• If you asked for your credit to be donated to the NHS Charities Together Covid-19 Urgent Appeal, you do not need to do anything, we will apply a credit for May to your bill
We can also confirm that we will apply an additional credit to your bill if there is no live sport being broadcast on BT Sport in June. There is no need to contact us or complete the web form again.
We would also ask customers to please bear with us and not call us unless urgent, as our call centres are facing significant pressure, with fewer people, and are focused on supporting the most vulnerable.
Instead customers can use their MyBT online account, or the BT App for any other queries.
We still hope to be able to broadcast the remainder of the competitions as they are rescheduled over the coming months.