Understanding mobile charges

You'll pay extra charges if you use more than your inclusive data, minutes and texts. You'll also pay for any extra stuff that isn't included in your plan – like calls to premium rate numbers.

You can track your usage in the My BT app, and you can set a monthly spend cap to limit extra charges.

Standard charges within the UK if you go outside of your allowance

(to any UK mobile or standard UK fixed-line number 01, 02, 03)
(1 minute minimum call charge and per second charging thereafter)
(to any UK mobile or standard UK fixed-line number 01, 02, 03)
(One text message is a maximum of 160 characters.)***
Data (internet)14.09p/MB
Unlimited voicemailIncluded
Calls to Customer CareIncluded
Calls to numbers starting 0800, 0808, 0500Included

Standard charges within the UK not included in your plan

Picture messages43p/message
Calls to service numbers
(starting 084, 087, 09, 118)
42.28p per minute access charge from BT, plus a service charge set by the company you call
Calls to personal numbers
(starting 070)
From 5p/min to 91.9p/min
Calls to emergency services
i.e. 999 or 112
Calls to non-emergency services
i.e. 101

International and roaming charges

What is Roam Like Home?

Roam Like Home lets you use your UK calls, texts and data abroad in 47 destinations without paying extra roaming charges.

To check your roaming is switched on, go to your settings on My BT.

Which countries are included?

You can benefit from Roam Like Home in the following countries:

Roaming Zone 1a

Austria, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (Incl. Azores & Madeira), Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City

* When roaming in Northern Cyprus you may connect to a Turkish network. As Turkey is not in the EU and not a Roam Like Home country, any roaming usage may be charged at the rates detailed here (PDF 3.60 MB).

Roaming Zone 1b

Canary Islands, French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Jersey, Liechtenstein, Martinique, Mayotte, Norway, Reunion, Saint Barthelemy, Saint Martin, San Marino, Switzerland

What are the prices if I go over my allowance?

The prices are shown in the table below:

ServiceZone 1aZone 1b
Calls*(to any UK mobile or standard UK fixed-line number 01, 02, 03)49.33p/min**41p/min**
Texts***(to any UK mobile or standard UK fixed-line number 01, 02, 03)15p/message11p/message
Data (internet)14.09p/MB11.68p/MB

* To any mobile or standard fixed-line numbers in the UK, in the Roam Like Home country you are roaming in, and to any Roam Like Home country when roaming in a Roam Like Home country.

** 30 second minimum call charge, per second charging thereafter.

*** One text message is a maximum of 160 characters. If you attempt to send a text that is more than 160 characters, your message will be considered a long message and you'll be charged for the appropriate number of text messages. E.g. if your text message is 200 characters long, you'll be charged for two texts.

Data Roaming outside the EU

Travel Data Pass

Get 500MB of data for £6.47 a day with our Travel Data Pass.

With Travel Data Pass you'll get a 500MB allowance automatically every 24 hours for as long as you are using data in an eligible country. And when you leave, or you stop using data in one of these 12 countries, it will turn itself off.

To get your Travel Data Pass, visit My BT.

You can use a Travel Data Pass in the following countries:

Andorra, Australia, Canada, China, India, Mexico, New Zealand, South Africa, Thailand, Turkey, UAE, USA

Are you a BT Mobile customer?

Upgrade your plan

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You can still manage your account and buy add-ons for data, speed and more.

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Important information

The legal stuff

Δ The monthly price for all BT Mobile plans and all out of bundle charges and add-ons will increase each year from 31st March by the Consumer Price Index rate of inflation published in January each year plus 3.9%. See bt.com/tell-me-more for details.