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Understanding mobile charges

You'll pay extra charges if you use more than your inclusive data, minutes and texts. You'll also pay for any extra stuff that isn't included in your plan – like calls to premium rate numbers.

You can track your usage in the BT Mobile app, and you can set a monthly spend cap to limit extra charges.

Standard charges within the UK if you go outside of your allowance

ServiceCost
Calls
(to any UK mobile or standard UK fixed-line number 01, 02, 03)
36.57p/min
(1 minute minimum call charge and per second charging thereafter)
Texts
(to any UK mobile or standard UK fixed-line number 01, 02, 03)
12p/message
(One text message is a maximum of 160 characters.)***
Data (internet)10.45p/MB
Unlimited voicemailIncluded
Calls to Customer CareIncluded
Calls to numbers starting 0800, 0808, 0500Included

Standard charges within the UK not included in your plan

ServiceCost
Picture messages40p/message
Calls to service numbers
(starting 084, 087, 09, 118)
31.35p per minute access charge from BT, plus a service charge set by the company you call
Calls to personal numbers
(starting 070)
From 5p/min to 91.9p/min
Calls to emergency services
i.e. 999 or 112
Included
Calls to non-emergency services
i.e. 101
Included

International and roaming charges

What is Roam Like Home?

Roam Like Home lets you use your UK calls, texts and data abroad in 47 destinations without paying extra roaming charges.

To check your roaming is switched on, go to your settings on My Mobile.

Which countries are included?

You can benefit from Roam Like Home in the following countries:

Roaming Zone 1a

Austria, Belgium, Bulgaria, Croatia, Cyprus*, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (Incl. Azores & Madeira), Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City

Roaming Zone 1b

Canary Islands, French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Jersey, Liechtenstein, Martinique, Mayotte, Norway, Reunion, Saint Barthelemy, Saint Martin, San Marino, Switzerland

What are the prices if I go over my allowance?

The prices are shown in the table below:

ServiceZone 1aZone 1b
Calls*36.57p/min**30.40p/min**
Texts***12p/message10p/message
Data (internet)10.45p/MB8.67p/MB

* To any mobile or standard fixed-line numbers in the UK, in the Roam Like Home country you are roaming in, and to any Roam Like Home country when roaming in a Roam Like Home country.

** 30 second minimum call charge, per second charging thereafter.

*** One text message is a maximum of 160 characters. If you attempt to send a text that is more than 160 characters, your message will be considered a long message and you'll be charged for the appropriate number of text messages. E.g. if your text message is 200 characters long, you'll be charged for two texts.

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How to get set up, check service status, fix common issues and more.

Important information

The legal stuff

Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including monthly add-ons, call, text and data charges), the monthly price will increase each year from March 2021. Other Landline (calling plans only), BT Mobile (plans only), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. These increases are based on the Consumer Price Index rate of inflation which is published in January each year plus 3.9%.