Home video monitoring on the move
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Product helpdesk information
By phone: 0808 100 0255
Monday to Friday - 9.00am to 5.30pm
Saturday - 9.00am to 2.00pm
BT Smart Home Cam 100 FAQs
- What are the minimum system requirements to use the Home Cam?
- Is the Home Cam application (App) available for iPhone and iPad and where would I find the app on the App Store?
- Is the Home Cam application (App) available for Android devices and where would I find the App on the Play Store?
- How do I connect to the Home Cam?
- How do I access my Home Cam on the PC or Laptop?
- Can I use any other Apps to monitor the Home Cam live video streaming?
- How do I access camera settings?
- Where can I find the night vision settings and how do I control it?
- How do I adjust the video streaming quality?
- How do I change between HD and SD live video?
- How do I access the live camera stream?
- How long can I view the Home Cam live video?
- How do I turn on or off auto login for the App?
- How can I turn on or turn off the audio monitoring?
- How can I take a snapshot from the live video stream or how can I record it?
- Can I log in to my account from two devices at the same time?
- Why do I get logged out and get a “you have logged in from another machine” message?
- How many Home Cams can I have on one App?
- Is there a maximum number of cameras that you can set up on any single user account?
- How do I restore the Home Cam to its original settings?
- How do I change the name of the camera?
- How do I delete a camera?
- How do I change the time zone of the camera?
- How do I change the orientation of the live stream?
- How can I turn on or off motion detection?
- How do I access motion triggered events?
- How can I change the sensitivity of the motion trigger?
- Can sound events trigger the camera?
- Can I adjust the length of the motion sensor recording or how long an event will be recorded?
- Can motion triggered notifications be sent to more than one email address?
- How can I stop the push alerts and the email alerts?
- What is premium service?
- How much does premium service cost?
- How long are the clips stored in the cloud?
- What is the free trial?
- Do I need to wait until my trial is over to purchase the 30 days recording plan (premium service)?
- Can I renew the 30 day plan at any time?
- What happens if I have an issue with the premium services purchase?
- If I subscribe to the Home Cam premium recording service how long will the events be accessible to view?
- Can I mark recordings to be kept and not deleted from the premium storage?
- Can I stop saving clips automatically to the cloud?
- Can I have the events recording for part of the day only?
- How do I copy recorded events to my local storage on my home computer or personal device?
- How do I delete an event recording?
- Can I download videos of events from the App to my smartphone?
- Can I email videos of events to myself/others from the App?
- How can I share a video with 3rd parties such as the police, e.g. following a burglary?
- Why can’t I open the Home Cam app after updating to the latest app version 1.0.14?
- Why does live view sometimes seem to lag behind actual events?
- Why can’t I access my Home Cam when I’m out of the home?
- My live video streaming is pixelating, what is the problem?
- Does the Home Cam traffic count towards my Broadband usage limit?
- Can I use the Home Cam through a window or through glass?
- How do I mount the Home Cam on the wall?
- Can I use other brands’ devices on the Home Cam App?
- Is the BT Home Cam and App compatible with any other CCTV systems?
- Can I switch the camera off or configure times when it switches on or off?
- Can the Home Cam work on a Wi-Fi Extender?
- Can I set my Home Cam up while on a BT FON, Openzone or BT Wi-Fi public networks?
- How do I clean the Home Cam?
- Is the camera suitable for installation outside the home, e.g. in sheds, garages and non-dry environments?
- How do I update my Home Cam firmware?
- Why is my camera service stopping?
- Is there an alternative camera I can use?
- How do I order my new camera?
- I haven't received an email?
- What are the features of the Smart Home Cam?
- What will happen to my user account? Do I need to do anything?
- How do I recycle my equipment?
- What are the key dates?
- Can I back up my data?
- Why am I seeing a 'Service Error' message when creating a new account?
- I've received details of switching over to the new Smart Camera, but I own more than one Home Cam 100 camera?