Why can't I connect my BT Home SmartPhone to a wireless network?

If you can't locate or join or a Wi-fi network, or if the signal strength appears weak or low, try the following steps:

  1. Press the Home button then the Menu button
  2. Touch Settings then Wireless and network and turn 'Wi-Fi' off and then on again
  3. Verify that you are in range of your wireless router
  4. Confirm that your wireless router and/or modem are connected to power and turned on
  5. Check whether other devices (portable computers, for example) are able to connect to the wireless network and access the Internet

Thanks for your feedback

Please select one feedback option


Need more help?