Buffering and bad picture quality on the EE TV App

BT TV is now EE TV. You'll still get all the same entertainment and sport you know and love. Find out what EE TV has to offer.

Tips if you're connecting over Wi-fi:

  • Try another Wi-fi connection
  • Connect to a BT Hub whenever possible
  • Try moving nearer to the Wi-fi signal
  • Ask other users of the same connection to stop downloading large files
  • If your device is capable, try connecting using an Ethernet cable

Tips if you're connecting over a 3G or 4G mobile connection:

  • Try connecting over Wi-fi where possible
  • Move to find a stronger signal
  • Try checking mobile coverage on your mobile provider's website
  • Close or uninstall other apps that are running on your device. Data storage apps in particular use a lot of data

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