What are "out of plan" charges?
They're extra costs that mean you've used more than your inclusive data, minutes or texts. We'll charge for each minute, text or MB (megabyte) of data you've used outside of your plan. You can limit these extra charges by setting a cap on what you spend.
When we say "excluded from plan charges" we mean any extra stuff that wasn't part of your plan allowance. This would include things like premium charges, international calling and texting, and using your phone abroad. These charges are usually more expensive than charges in the UK.
To avoid an unexpectedly high bill, you can set a monthly spend cap by logging in to My Mobile >
Here are some of the most common out of plan charges. If you don't find what you're looking for, try our Tariff Guide > (PDF, 1.6 MB)
Standard charges within the UK if you go outside your allowance
| Calls (to any UK mobile or standard UK fixed-line number 01, 02, 03) | 35p per min (1 minute minimum call charge and per second charging after that) |
| Texts (to any UK mobile or standard UK fixed-line number 01, 02, 03) | 12p per message |
| Data (internet) | 10p per MB (megabyte) |
| Unlimited voicemail | Included |
| Calls to our helpdesk | Included |
| Calls to numbers starting 0800, 0808, 0500 | Included |
Standard charges within the UK not included in your plan
| Picture messages | 40p per message |
| Calls to service numbers (starting 084, 087, 09 and 118) | Calls consist of a 30p per minute access charge from BT, plus a service charge set by the company you call |
| Calls to emergency services such as 999 or 112 | Included |
| Calls to non-emergency services such as 101 | 15p |
International and roaming charges
For international and roaming charges go to our "what do calls cost section" >
Scroll down and open the International and roaming charges section.
Choose the name of the country you are calling or visiting to see prices.
You can also find international call costs in the Tariff Guide >
Why are there charges on my bill from abroad when I haven't been away?
Occasionally foreign networks can 'cross over' into the UK and your phone can pick them up and start using them.
That might mean you get charged roaming rates as if you were abroad. We do everything we can to stop this happening. But if it's happened to you, please contact us >