I haven't received my SIM
If your SIM doesn't arrive within two working days please contact us >
The SIM is missing from my welcome pack
If the SIM is missing, you can easily order a replacement by going to www.bt.com/replacesim >
What if the SIM I ordered doesn't fit my device?
There are three SIM sizes: standard, micro and nano but most devices use a standard or micro SIM. We'll send you a triple SIM, so you just need to pop out the right SIM for your device.
You can find out more at www.bt.com/simsize >
I'm having trouble putting my BT Mobile SIM into my device
Some devices come with a tool to help you insert the SIM, so use this if you have one. You can also use something like a paper clip, but be very careful not to damage your device.
I've put my SIM in but BT isn't on the list of mobile providers
When you put your SIM in your device you may be asked to choose from a list of mobile providers. If BT isn't on the list, just choose any of them and your service will work fine.