If your SIM doesn't arrive within two working days, please contact us.
If the SIM is missing, you can easily order a replacement at www.bt.com/replacesim.
There are three SIM sizes:
- standard
- micro
- nano
Most devices use a standard or micro SIM. We'll send you a SIM that contains all three sizes, so you just need to pop out the right SIM for your device. Find out more at www.bt.com/simsize.
Some devices come with a tool to help you insert the SIM; use it if you have one. You can also use something like a paper clip, but be very careful not to damage your device.
Check our phone guides for further help
I've put my SIM in, but BT isn't on the list of mobile providers
When you put your SIM in your device, you may be asked to choose from a list of mobile providers. If BT isn't on the list, select any of them and your service will work fine.