Activating your BT SIM

Once your SIM or handset has arrived, you're almost ready to start using it.

Replacement SIM customers

If you ordered your replacement SIM because it was lost, stolen or broken, the SIM card will be pre-activated and ready to use.

Make sure your device is turned off, put the SIM in and turn it back on again.

You’ll see the BT logo and signal bars at the top of your screen, and you will be able to send messages and make calls.

If you ordered your replacement SIM because you needed a different size or hadn’t received one from a previous order, your SIM will need to be activated. To do this, turn your device off and insert the SIM, then turn it on again.

Your replacement SIM card should automatically be activated.

If your device is locked

If you ordered a SIM from us and see one of the following messages, it means your phone is locked to your old provider:

• SIM Network Unlock PIN.
• Enter Network MEP PIN.
• Invalid SIM Card – Network-locked SIM card inserted.
• SIM not Valid.

Find out how to unlock it by going to bt.com/unlock

SIM not working?

Call us on 0330 123 4150

< Insert your SIM

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