Like all gadgets, your BT Mobile phone can get damaged accidentally.
I've got a problem using BT Mobile abroad
Here are some answers to help you
My BT Mobile phone's been damaged. What do I do?
How do I report a lost or stolen phone from abroad?
Don't worry. If your phone is lost or stolen while you're abroad just contact us.
BT Mobile: I'm having trouble using mobile data abroad
If your phone isn't set up correctly you might have trouble using mobile data abroad. We can help.
Go back to: What can we help with?