About the BT Mobile bill
When will I get my first bill?
You'll get your bill on the day you normally do. You'll see some mobile charges and allowances which are worked out from the point you order mobile to the date of the bill. You'll also see the full monthly charge for the following month.
If you've got no other products with us, you should get your first BT Mobile bill around 30 days from when you ordered it.
Moving from quarterly to monthly bills
When you add BT Mobile to your account, all your services will move to monthly billing.
If you order BT Mobile in the first or second month of the quarterly cycle, you'll see:
- monthly charges for BT Mobile (remember, you've already paid monthly rental for your other services upfront)
- monthly usage charges for all other products
At the end of the quarterly cycle in which you got BT Mobile, your bill will show monthly charges for all products in advance.
Will I see BT Mobile on my main BT bill?
Yes, if you're already a BT customer. But it might change a few things. BT Mobile bills come monthly and need to be paid by whole bill direct debit. So if your existing bills come every quarter, we'll move them to monthly whole bill direct debit. Whole bill direct debit means we'll take the full amount each month.
We'll do all that for you and explain any new charges on your bill - you don't need to do anything yourself.
Will I see usage charges on my bill?
Yes. As the bill payer you'll see a breakdown of your calls and texts, as well as daily data rates.
Can I have BT mobile on a separate bill to my other BT products and services?
Unfortunately not. We'll add BT Mobile to your usual bill. That's so that you can see and manage everything you spend with us in one place.
What happens if I have more than one billing account with BT?
When you order, we'll ask you which one you'd like us to add BT Mobile to.