Manage your Digital Voice service

What can we help with?

• What are the BT Calling Plans and how can I change to a new one?

  Find out how to check or change your BT calling plan.

• Digital Voice calling features

  How to manage Digital Voice calling features such as Voicemail, BT Call Protect, Call Display, Call Waiting, and more, with video and written help.

• Multi Call

  Multi Call is a new feature for Digital Voice customers, so you can make and receive separate calls on different handsets at the same time.

• What does this message mean?

  If you're seeing or hearing a message, here are some quick, simple checks to help you understand what it means and what you need to do next.

• About Choose to Refuse

  Choose to Refuse lets you put a stop to nuisance or unwanted calls by preventing them from reaching you.

• Sign up to be ex-directory

  Find out how to sign up for BT’s Ex Directory service to keep your landline number private. Simple steps to protect your details and maintain confidentiality.

• I'm moving home

  Moving home with a BT package? Not to worry, we're on-hand to make the process seamless. Read our FAQs for information on how to manage your plan.