Back

How do I sign up to ex-directory services?

The UK’s ageing and unreliable copper landline network is being retired.
When BT contacts you, take action to avoid disruption to your home phone or broadband services

Further information and support are available on our Connected Together website, or by calling 0330 1234 150.

If you wish to limit the ways in which your directory details are listed, you can choose one of the following options:

  • Ex-directory - No calls. Your details will not be included in the Phone Book and will not be available via BT 118500 Directory Enquiries, nor our online directory service
  • Directory Enquiries Only. Your details will be disclosed only through Directory Enquiries. This means your details won’t be printed in the Phone Book and won't be available on our online directory service

Both options are free, and you can sign up by calling 0330 123 4150 between 8.30 am and 5 pm, Monday to Friday. 

Thanks for your feedback

Please select one feedback option

Submit
Print these instructions

Related Articles

More help

Ask the BT Community

Contact us