Manage your landline service

What can we help with?

• Need another phone line

  Already have a BT phone line? Find out how to order an additional line, check pricing, and get help setting up a second landline for your home.

• I'm moving home

  Moving home with a BT package? Not to worry, we're on-hand to make the process seamless. Read our FAQs for information on how to manage your plan.

• Change or cancel my services

  Find out how you can make a change to your BT services - TV, landline services and calling plan.

• Notifying us of a bereavement

  Tell us an account holder has died - online or by phone - and transfer or close the account. You'll need some details, like their account or phone numbers.