Manage your landline service

What can we help with?

• Moving home

  Moving home with a BT package? Not to worry, we're on-hand to make the process seamless. Read our FAQs for information on how to manage your plan.

• Change or cancel services

  Find out how you can make a change to your BT services - TV, home phone services or calling plan.

• Notifying us of a bereavement

  Tell us an account holder has died - online or by phone - and transfer or close the account. You'll need some details, like their account or phone numbers.

• International calling

  This article is about Friends & Family International and International Freedom, which may save you money if you want to make international calls from your landline.

• Make a reverse charge call

  Simple steps and costs for making a reverse-charge call (also known as a collect call).

• Voicemail

  Simple steps to set up, use and manage your BT voicemail.

• Sign up to be ex-directory

  Find out how to sign up for BT’s Ex Directory service to keep your landline number private. Simple steps to protect your details and maintain confidentiality.

• ECO mode

  This article describes how ECO mode could apply to your home phone and what it is.

• Use a different BT cordless phone with an existing base

  This article covers how cordless handsets might be compatible with base stations and what GAP compatibility means.