How much does it cost to install a new BT phone line or reconnect an old one?

You won’t usually need to pay a connection charge if:

• your home has recently had a BT telephone service
• the wiring and socket are undamaged
• the line still has a dial tone

You’ll pay for your calling plan, any extra calls outside the plan, and any additional services you choose.

If there’s no suitable BT line, no dial tone, or you’ve been disconnected for non-payment, you may need to pay a connection charge. If you only have a calling plan, the standard connection charge is currently £140.

Some properties, such as new developments, may have a white BT socket that isn’t yet connected. In this case, you'll need to pay the standard connection charge.

This fee covers engineering work at your property or the exchange.

If you order online, we’ll tell you if a connection charge applies.

Order a BT line

Any connection charges will be added to your first BT bill.

All reconnections need a credit check, and we may ask for a deposit.