FW500 hybrid phone for Digital Voice
Your FW500 works with your Digital Voice service by connecting to your Smart Hub either directly or via a Digital Voice Adapter. If there’s a power cut or broadband outage, it switches to its built-in SIM so you can make emergency calls over the mobile network.
Keep it plugged in
Always keep your FW500 plugged into the green port on your Smart Hub, or connected to a Digital Voice Adapter, and plugged into a power socket.
This keeps the battery charged for emergencies.
Emergency use only
The SIM comes with a limited number of minutes. Use it only when needed.
You can always call 999, even if your minutes run out.
Your phone number
You will find your FW500's mobile number on the leaflet in the box. Keep it safe.
Signal strength
Check the signal indicator and keep the antenna upright.
Battery life
By keeping your Emergency Phone plugged into the power, you can be sure of:
- up to 8 hours on standby
- about 1 hour of talk time during a power outage
During a power outage
If there's a power or broadband outage, any active calls will drop. If someone tries to call your landline number during an outage, they'll reach your voicemail or hear an engaged tone.
You can then use your FW500 to make emergency calls over the mobile network.
If the power comes back while you're on a call, that call will continue on the mobile network. When you hang up, the phone will switch back to your Digital Voice service.
Product information
Contact the product helpdesk:
By phone on 0330 123 4150, available Monday to Friday, 8 am to 9 pm. Saturday to Sunday, 8 am to 8 pm.
Download the FW 500 User Guide (PDF - 560kb).